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Second display output doesn't work on PC with usb-c to VGA adaptor

Posted: Sat May 30, 2020 10:36
by erato-t
Hi there.
I'm using Resolume Arena 5.0 on a Dell laptop with NVIDIA Geforce 1650 card on.
I have connected a VGA projector using the Dell DA300 USB-C to VGA adaptor and have extended the displayes.
Resolume sees the second display but doesn't give any image out. And on advanced mode, display 2 has 0x0 size.
Can you tell me what this is about?
I have had issues with second display before and moved the second display to the left of the first display, which fixed the bug. In this case, this fix doesn't do the job.

Thanks!
Erato

Re: Second display output doesn't work on PC with usb-c to VGA adaptor

Posted: Wed Jun 03, 2020 12:30
by Zoltán
Is windows able to use the display properly?

Re: Second display output doesn't work on PC with usb-c to VGA adaptor

Posted: Wed Jun 03, 2020 13:26
by erato-t
Hi Zoltan,
thanks for your help. Yes, windows sees the display on extended mode and I can drag windows. VLC plays on full screen on the projector etc..
Any clues please??

Re: Second display output doesn't work on PC with usb-c to VGA adaptor

Posted: Wed Jun 03, 2020 14:30
by Zoltán
Weird, it's possible that the adapter doesn't support hardware acceleration...

Do you have the latest 5.1.4 Resolume release, and the latest nvidia drivers?

Re: Second display output doesn't work on PC with usb-c to VGA adaptor

Posted: Wed Jun 03, 2020 14:45
by erato-t
No, I have 5.0.0, but I updated the nvidia drivers. The adaptor is the round one, has an hdmi output as well. I will check with an hdmi, see if it has the same problem.

Re: Second display output doesn't work on PC with usb-c to VGA adaptor

Posted: Wed Jun 03, 2020 16:00
by Zoltán
Please update to the latest 5.1.4 or 5.1.3 from the bottom of our download page ;)

Re: Second display output doesn't work on PC with usb-c to VGA adaptor

Posted: Tue Aug 04, 2020 22:56
by erato-t
Hi Zoltan, can I ask you something random. I'm trying to connect to your site to get your sequencer and I'm having a lot of safety issues with your address. Also, trying to put a password but can't register, it says password too weak all the time.
Any more direct way to buy this?
Thanks

Re: Second display output doesn't work on PC with usb-c to VGA adaptor

Posted: Wed Aug 05, 2020 07:43
by Zoltán
Yeah, chrome...
Sent you a mail ;)