Registration not working

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polley
Met Resolume in a bar the other day
Posts: 4
Joined: Wed Mar 31, 2021 21:08

Registration not working

Post by polley »

Hello,

I have a computer which is not updating registration correctly.

Clicked unregister on Resolume. Nothing appears to have happened on the app.
On the account portal, the license is freed up.

Uninstall and reinstall did not work.

Next steps?

Zoltán
Team Resolume
Posts: 7088
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Registration not working

Post by Zoltán »

Sounds like the registration file permissions have changed somehow, preventing Resolume from updating it.
The latest installers should fix the permissions.
Did you use 7.4.1 to reinstall?
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

polley
Met Resolume in a bar the other day
Posts: 4
Joined: Wed Mar 31, 2021 21:08

Re: Registration not working

Post by polley »

Yes, uninstalled, rebooted, logged in as an admin, installed 7.4.1, same result.

Windows 10 20H2.

polley
Met Resolume in a bar the other day
Posts: 4
Joined: Wed Mar 31, 2021 21:08

Re: Registration not working

Post by polley »

I got it fixed.

Deleted the registration file in the ProgramData folder.

All happy now.

Thanks!

Zoltán
Team Resolume
Posts: 7088
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Registration not working

Post by Zoltán »

Well, that's also a way, but it would probably prevent registering on the machine again.
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

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