Internet connection but license not udating

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kirinwang
Met Resolume in a bar the other day
Posts: 11
Joined: Mon Sep 07, 2015 13:29
Location: shanghai.china

Re: Internet connection but license not udating

Post by kirinwang »

I have the same problem! I can connect to the network of all programs, but I cannot check for resolume updates, and I cannot register! I also disabled the firewall and the ping ip is normal, but the resolume still cannot connect!

Zoltán
Team Resolume
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Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Internet connection but license not udating

Post by Zoltán »

Could you send us a screenshot of the error message you get?
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
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kirinwang
Met Resolume in a bar the other day
Posts: 11
Joined: Mon Sep 07, 2015 13:29
Location: shanghai.china

Re: Internet connection but license not udating

Post by kirinwang »

Solution for resolume not connecting to the Internet in win10 system:
1. Adjust the network connection
1. It is recommended that you first try to change the network connection, such as connecting to a personal mobile phone hotspot, to see if it can be connected normally.
2. If you are connected to a VPN or downloaded a third-party firewall application, it is recommended to disconnect the VPN and uninstall the third-party firewall application.
3. Press "Windows logo key+X", start "Windows PowerShell (Administrator)", enter the following command, press Enter and restart the device: netsh winsock reset
4. Start the Internet Explorer browser, click Settings, open Internet options, click Advanced, and check "Use SSL 3.0", "Use TLS 1.0", "Use TLS 1.1", "Use TLS 1.2", restart the computer after application, See if it can solve the problem.

2. Change DNS
1. Right-click the network connection icon and select "Open Network and Sharing Center".
2. Click the name of the currently connected network to open the network status window, click "Properties", and double-click "Internet Protocol Version 4 (TCP / IPv4)" in the network properties window.
3. Manually set the DNS server to "4.2.2.1" and "4.2.2.2", confirm and try again.

The above is the method for win10 system resolume not to connect to the Internet!

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massta
Hasn't felt like this about software in a long time
Posts: 100
Joined: Sun May 17, 2009 08:29
Location: Boston, MA

Re: Internet connection but license not udating

Post by massta »

Didn't see this in the discussion but opening Resolume (RMB)
"Run as Administrator" worked for me.

Frischvergiftung
Hasn't felt like this about software in a long time
Posts: 50
Joined: Wed Jan 28, 2009 23:13

Re: Internet connection but license not udating

Post by Frischvergiftung »

massta wrote: Thu Feb 11, 2021 01:41 Didn't see this in the discussion but opening Resolume (RMB)
"Run as Administrator" worked for me.
YES!! Tried everything in here, but this works! Run as Administrator.

Zoltán
Team Resolume
Posts: 7088
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Internet connection but license not udating

Post by Zoltán »

You should fix the file permissions then, so you're not running into the same issue in 30 days ;)

Did you do a system restore recently?
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

jasonjbvisuals
Met Resolume in a bar the other day
Posts: 2
Joined: Mon Jun 29, 2020 20:35

Re: Internet connection but license not udating

Post by jasonjbvisuals »

Hello, same issue and need to fix as have just started tour. Please advise!!!!!
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Zoltán
Team Resolume
Posts: 7088
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Internet connection but license not udating

Post by Zoltán »

Can you please contact us on mail@resolume.com with your serial number?
Thanks!
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

serch54
Met Resolume in a bar the other day
Posts: 6
Joined: Thu Sep 20, 2012 04:42

Re: Internet connection but license not udating

Post by serch54 »

I ran into this problem today and none of the above worked. What did work however was poking around in my network settings and noticing that my IPV4 was not connected, only IPV6. I right clicked the IPV4 and ran the troubleshooter on it. Windows actually came up with a fix that I applied and everything was back to normal. maybe that will help someone with the issue in the future.
Cheers

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