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Re: Can't open my recent purchase of Resolume Arena 6
Posted: Tue Sep 19, 2017 19:32
by pit_stolkysbit
OOOhh !!! thanx man !! it's really works
was so easy !
but mac pro 2013 is another problem
as in attachment, and I cant click any button in it *facepalm*
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Tue Sep 19, 2017 19:36
by Zoltán
you can find the crash log in /Users/YourUser/Library/Logs/DiagnosticReports
and also please upload your Documents/Resolume Arena 6 folder if it got created.
You will only be able to attach these in a Zip file.
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Tue Sep 19, 2017 20:11
by pit_stolkysbit
ravensc wrote:you can find the crash log in /Users/YourUser/Library/Logs/DiagnosticReports
and also please upload your Documents/Resolume Arena 6 folder if it got created.
You will only be able to attach these in a Zip file.
DiagnosticReports is empty, but i've got a log file, may be it could help ...
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Mon Sep 25, 2017 07:25
by barthvis
I have the same problem and found that it is user related. When you create a fresh user and login as that user and start Resolume 6 it will startup OK. So it must be a preference related problem... But which pref do I have to delete?
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Thu Sep 28, 2017 23:03
by Zoltán
borisfoong wrote:Just recently purchase my copy of Resolume Arena 6, installed it, opened Arena 6 and my first attempt was to try to get into preferences and key in the serial for registration. But instead the software hung for a moment and immediately shuts down.
Please try again with Beta2, thanks!
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Sat Sep 30, 2017 20:57
by mygeneration
barthvis wrote:I have the same problem and found that it is user related. When you create a fresh user and login as that user and start Resolume 6 it will startup OK. So it must be a preference related problem... But which pref do I have to delete?
2011 MacBook Pro
I was able to replicate this issue; Area 6 hasn’t worked since the release of Beta 1. I removed all previous files and verified disc permissions, fresh download/install, opened Arena 6 Beta 2, Problem Report opens instantly and crashes.
Logged out of my account, opened guest account, started Area 6 works as expected.
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Sun Oct 01, 2017 09:57
by b_man
Similar problem here, 2013 MacBook. I hear a loud click from the speakers and Resolume quits before the splash screen. No error report comes up. Attached is the log file. Hope it helps.
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Tue Oct 10, 2017 22:25
by Zoltán
b_man wrote:Similar problem here, 2013 MacBook. I hear a loud click from the speakers and Resolume quits before the splash screen. No error report comes up. Attached is the log file. Hope it helps.
This one is specific to Avenue, should be fixed in beta3.
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Wed Nov 08, 2017 15:20
by Zoltán
borisfoong wrote:Just recently purchase my copy of Resolume Arena 6, installed it, opened Arena 6 and my first attempt was to try to get into preferences and key in the serial for registration. But instead the software hung for a moment and immediately shuts down.
Does this still happen with the release version?
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Thu Nov 09, 2017 04:13
by cyndamoore
Hello,
I am experiencing the same issue but with the Avenue 6 software. I have tried to download and restart my mac multiple times, but each time I try open the Avenue 6 it crashes and I get the dialog attached. I've looked into my security settings for third-party app permissions, launched installer manually, redownloaded, restarted but this has not worked.
I have also attached my mac specifications and crash log.
Please let me know how I can get it to open up.
Thanks!
Cynthia