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Re: Advanced Output Settings Crash

Posted: Wed Aug 19, 2020 11:51
by Zoltán
Got the log, thanks!
Could you try a newer, or a few versions older nvidia driver?

Re: Advanced Output Settings Crash

Posted: Wed Aug 19, 2020 13:35
by SheafSt
Cool, yeah we're on the latest drivers, ill work out how to roll them back, n see what happens.

Re: Advanced Output Settings Crash

Posted: Fri Aug 21, 2020 15:30
by SheafSt
So before i rolled back the drivers I decided to reinstall the latest ones one more time - and now its working. dunno if Nvidia had any sneaky little bug fix in there poss? But yeah behaving ok just now. Ill keep monitoring it as I don't really trust it yet, not for a big show - but fortunately (unfortunately) we're not gonna be doing any of those for a while here in the UK!

Re: Advanced Output Settings Crash

Posted: Mon Aug 24, 2020 11:25
by Zoltán
hmmm interesting.
At least it works now :)

Re: Advanced Output Settings Crash

Posted: Mon Aug 24, 2020 14:22
by CRamiro Hernandez
Hello Im Cesar Ramiro from Mexico , have the same problem my resolume arena do a unexpected closure when I assign the displays on advanced output I tried with resintall the latest drivers to my RTX 2070 SUPER and the problem continues ,I tried the same things that SheafSt and persist the problem How can I do ?


Thanks Best Regards

Re: Advanced Output Settings Crash

Posted: Tue Aug 25, 2020 15:03
by Zoltán
Could you please use the crash reporter dialog that pops up after the crash to submit a crash report?
That way we get lot more detailed information about what went wrong exactly.
Don't forget to fill out your email address, so we know it came from you ;)

Could you also check if the windows event log has entries at the time of the crash?
Maybe those also show something relevant.

Re: Advanced Output Settings Crash

Posted: Tue Aug 25, 2020 15:31
by CRamiro Hernandez
Ok thanks actually already send Resolume Log file by feedback and I don't receive AND answer
This Is my email c.hernandez.icued@gmail.com
Thanks Best regards

Re: Advanced Output Settings Crash

Posted: Tue Aug 25, 2020 17:03
by Zoltán
I see, we are already in contact with you in email about this.

Re: Advanced Output Settings Crash

Posted: Fri Sep 11, 2020 06:39
by Vyacheslav
Hello guys!

I also had this problem. After reading your discussion, I followed your tips to roll back the video driver. But the problem remained. I noticed that when changing the video driver in OS, Arena at startup asks the question "Apply specific setting for NVIDIA" (Apparently this applies to the Arena interface). If you answer "Apply," the problem remains. If you answer Ignore, the problem disappears. He also noted that this "crash" is not associated only with the video outputs. For example, if you open Arena preferences or any windows, the same "Crash" occurs.

Thank's!

Re: Advanced Output Settings Crash

Posted: Mon Sep 14, 2020 17:50
by Zoltán
Do you have Adobe creative cloud installed on this machine?