Resolume Forum

Hello there,
I have the exact same problem. This started happening couple of months ago and i thought maybe my computer has the problem until i see this topic. I uploaded some videos of my last gig. Had to deploy my watchout server because of this. I also use an analogway aquilon switcher but after switching to watchout, i used the same inputs and outpust of aquilon and there were no problems. I have a laptop with rtx 3060. I've never had any problems with Resolume until now that's why i prefer Resolume before Watchout. I can provide any information you want.

Ergin Pasali wrote: Fri Aug 04, 2023 13:11 Hello there,
I have the exact same problem. This started happening couple of months ago and i thought maybe my computer has the problem until i see this topic. I uploaded some videos of my last gig. Had to deploy my watchout server because of this. I also use an analogway aquilon switcher but after switching to watchout, i used the same inputs and outpust of aquilon and there were no problems. I have a laptop with rtx 3060. I've never had any problems with Resolume until now that's why i prefer Resolume before Watchout. I can provide any information you want.

We've been experiencing this issue as well. We noticed it started for us some time around mid June. It seems like it's getting worse. We assumed our machine had a component issue and tested RAM, cpu, gpu, drives etc.

It's always the bottom right portion of the output, but the overall size of the artifact varies. Sometimes it's nearly the full output, sometimes it's not. Restarting Arena or rebooting the machine completely don't seem to stabilize it, though we thought it had prior (this could be entirely confirmation bias honestly). It seems much more frequent after the last update, however this could again be confirmation bias on our end.

I'm stumped. I can provide logs, hardware spec, windows version etc. if it's relevant to you. This is getting pretty distracting in our application. Is it possible to downgrade Arena to a significantly earlier revision and test to see if the issue persists?

EDIT: We've started stepping back through revisions. We see the issue so far in every version 7.14 and beyond. We've reverted to the last iteration of 7.13 and are continuing to test.

EDIT 2: Well... 7.13.2 doesn't seem to have the problem so far. We haven't seen a single flicker occur since we opened this version. We're running the exact same composition (we opened the one that we had built in the most recent 7.14 release). The only bummer is we've lost an effect or two since they didn't exist in this version. Will update if we see the issue occur.

ryanpeddycoart wrote: Sat Aug 05, 2023 20:50

Ergin Pasali wrote: Fri Aug 04, 2023 13:11 Hello there,
I have the exact same problem. This started happening couple of months ago and i thought maybe my computer has the problem until i see this topic. I uploaded some videos of my last gig. Had to deploy my watchout server because of this. I also use an analogway aquilon switcher but after switching to watchout, i used the same inputs and outpust of aquilon and there were no problems. I have a laptop with rtx 3060. I've never had any problems with Resolume until now that's why i prefer Resolume before Watchout. I can provide any information you want.

We've been experiencing this issue as well. We noticed it started for us some time around mid June. It seems like it's getting worse. We assumed our machine had a component issue and tested RAM, cpu, gpu, drives etc.

It's always the bottom right portion of the output, but the overall size of the artifact varies. Sometimes it's nearly the full output, sometimes it's not. Restarting Arena or rebooting the machine completely don't seem to stabilize it, though we thought it had prior (this could be entirely confirmation bias honestly). It seems much more frequent after the last update, however this could again be confirmation bias on our end.

I'm stumped. I can provide logs, hardware spec, windows version etc. if it's relevant to you. This is getting pretty distracting in our application. Is it possible to downgrade Arena to a significantly earlier revision and test to see if the issue persists?

EDIT: We've started stepping back through revisions. We see the issue so far in every version 7.14 and beyond. We've reverted to the last iteration of 7.13 and are continuing to test.

EDIT 2: Well... 7.13.2 doesn't seem to have the problem so far. We haven't seen a single flicker occur since we opened this version. We're running the exact same composition (we opened the one that we had built in the most recent 7.14 release). The only bummer is we've lost an effect or two since they didn't exist in this version. Will update if we see the issue occur.

Thanks for the info, I was gonna do the same thing. I will also downgrade to 7.13.2 if that version is the stable one.

Okay - the oddity continues. 7.13.2 being reinstalled stopped the flicker issue – for a while... We didn't see anything for a few hours, then we started to see a flicker occasionally. It's much less frequent than it has been prior to downgrading versions, but it still occurs at least once every hour or two.

Not sure where else to go here. I'm curious to see if your experience with 7.13.2 is similar, or if anybody else has any ideas or experiences to share. We can't tell what changed to cause the issue. Maybe windows update?

Vsync on?
How does a driver from a year ago or later behave?
Do you see a difference with DMA textures in Resolume video preferences on vs off?
How about doing a clean driver install, and ignoring the installation of the Arena preset on startup?

This was the issue I was speaking to you guys about Zoltan . This is a recurring issue now .
Please do something about this . No setting changes done on the power front or graphic card , these issues weren't seen previously . They have off late started to happen , been a month and a half , on all the systems I have this issue seems to be there!

Please resolve a work around this at the earliest.

kapil8589 wrote: Fri Aug 11, 2023 11:45 This was the issue I was speaking to you guys about Zoltan . This is a recurring issue now .
Please do something about this . No setting changes done on the power front or graphic card , these issues weren't seen previously . They have off late started to happen , been a month and a half , on all the systems I have this issue seems to be there!

Please resolve a work around this at the earliest.

It's not a global issue! What do you want them to fix? Out of thousands of users, there seems to be 1-3 people having this issue (or people who have chimed in). Until the problem with YOUR systems is located, there can't be a solution. Have you determined what is causing the glitch? I haven't read this 3 page thread yet, but what is your system specs, what is the signal flow going from your system to your LED processors and then to your panels? What panels do you have? Does the glitch happen with any other software outputting to the wall? I've been a LED tech for over a decade, using Resolume the entire time and have yet to see anyone else have this issue, ever. It's not a global issue.

Looking at the video's with the glitches, it appears to be a clock sync issue. This goes back to what hardware is involved in the signal flow. Are the refresh rates the same, is everything genlocked, etc. I've seen similar issues in the past where framerates are not matched. or a piece of gear is in freerun mode and not genlocked with the rest of the system.

I have a warehouse full of gear. If you give me your setup, I can try to replicate your setup and have it built today for testing if you like?

I am not making a global issue! I have an issue and I have the right to bring it out ! I only wish for the issue to be resolved because at the end of the day this is what earns bread on the table for me!

I also own several servers and led wall processors! It isn't a single system which is having a glitch! There are 3 of my systems right now which have this issue!

System spec 1: Laptop Alienware Area 51M , 2080 graphic card , 32GB RAM , 9th gen i9.
System spec 2: Media server : 5900 , 32GB RAM, 3080 graphic card
System spec 3: Media server 5950, 32GB RAM, 3080Ti graphic card.
Led wall processors where I have noticed this issue is the novastar range . The 4k processors and the vx5s series .
60Hz signal sent on 4k or full HD .

These issues weren't faced previously . I don't see this issue happening when you quit resolume and have your desktop extended or are running a ppt directly into the processor or be it vlc or vmix outputing content.

I only wish to get to the bottom of this as it is unacceptable to have glitches like these in shows that I am running!

PS : million dollar on equipment is sitting in go downs here too and I have also been in this line og work for the past 9 years! No offence but I found your reply a little but aggressive! Any help will be great , I need a solution to the issue I am facing and not looking to get into the boxing ring!

Not aggressive, just direct. Sorry that tone gets lost in text. But if the guys can't recreate the issue, they can't fix it.
I have 1060, 2070, 2080, 3070, 3080, 3080ti, 4080 laptops. And a few rackmounts with 2080ti's and A5000's.
I have MCTRL4K's and H2/5/9/15 units.
4mm and 6mm Outdoor panels in house atm but have some 2mm and 3mm as well when they get back in a few weeks.
I never invested in the V series products, but the H series is essentially the same thing but with a newer engine.

The only time I've seen flickering is mismatched clock sync's.
Are all of your systems going HDMI out (4K) directly into your processors via HDMI with nothing in between?

What would you like me to test? I can setup whatever you need.
We need to figure out what is setting your setup apart from everyone else before we can find the problem to be fixed.

What Win ver are you on, what driver ver are you using, and what version of Arena?
Are your media servers 2/3 non laptop builds? Some laptop manufactures add bloatware and don't optimize power and windows settings is why I ask.
I've been on every driver revision since 2017 and haven't seen drivers cause this but is always something to consider.

What is the make and model of your LED panels?
If you output a fullscreen VLC or Media Player to your secondary outputs, does the same problem happen?

I have the same issue so I'll throw in some info that hopefully will help troubleshoot.

For me the first time I saw it was at an event at the end of November last year.

I actually had 2 deployments at that show.

Both PCs were Intel NUC 12 Extreme with i7-12700, 64GB RAM, with W10 Pro. But different video cards.

One had a Quadro RTX4000 - this was driving a 9216x1728 wall via 3 DP outs/slices into a Novastar H5.

The other had an RTX 3070 driving 2 walls - 1 2688x576 and 1 768x960 via a single MCTRL4K (don't remember if I used HDMI or DP, but it was a direct connection.

Systems were identical except the video cards (running latest Resolume and appropriate video card driver at that time) We started having the flickering random flickering on the system with the 3070 after about a day of running. Would be fine for hours, then randomly start flickering for a few minutes, then stop again for hours.
Swapped input cables, ports on the computer, eventually the whole computer. We suspected it may be dirty power or something. Or a short in a cable. But trying to move cables around, stomp on under-carpet power lines, etc, and nothing we did could get it to happen.

Not sure that it I can narrow it down to the 3070 being the issue though.

I used the same PC with the 3070 at 3 other events after that and didn't see any flickering, different setups but all used multiple outputs into 1 or more Novastar processor. H5, MCRTL R5, VX600

About 3 months ago I did another large wall - 8832x960. Same computer with the 3070 into the H5 via 2 DP cables. Started having the same flickering again. Tried a bunch of stuff to fix it. Swapped DP cables, and data cables feeding the wall. Went to a backup computer. Changed the split between the 2 outputs from 50/50 to 70/30. Reoriented the slices to use a single 4416x1920 output instead of 2 8832x960 outs.
Still didn't fix the issue.

So I ended up cutting the video in half and positioning one half over the other and encoding it that way. Then redid the mapping in Novastar to move them back - left and right instead of top/bottom. Played it in MPC-HC and didn't have any more flickering issues.

I always run everything at 60Hz, but don't genlock or use any other synchronization. But I don't think that should be needed as I'm always driving everything from 1 source PC into 1 processor. I've had the issue both with videos encoded at 60fps and with ones encoded at 29.97fps.
I do leave Resolume's composition frame rate set to Auto. Should I manually set that to 60?

My panels are Unilumin UPAD III and IV. I've also used it with DesignProLED LED spheres using Novastar and Mooncell processors - but in those cases I never saw issues. I did have UPAD III on different slice/output on the same PC.