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Re: Can't open my recent purchase of Resolume Arena 6

Posted: Tue Dec 12, 2017 14:20
by benwhite92
Hey guys, love the changes to Resolume 6 however, I'm having the same issue. I just downloaded Resolume Arena 6, I open the program and it crashes straight away. I tried restarting the Mac, using another user, deleting a reinstalling it but I am having no luck :(. Please find attached the crash report.

Many thanks
Arena_2017-12-12-124928_Bens-MacBook-Pro-2.crash.zip
(21.16 KiB) Downloaded 353 times

Re: Can't open my recent purchase of Resolume Arena 6

Posted: Tue Dec 12, 2017 14:34
by Zoltán
benwhite92 wrote:Hey guys, love the changes to Resolume 6 however, I'm having the same issue. I just downloaded Resolume Arena 6, I open the program and it crashes straight away. I tried restarting the Mac, using another user, deleting a reinstalling it but I am having no luck :(. Please find attached the crash report.
Many thanks
Arena_2017-12-12-124928_Bens-MacBook-Pro-2.crash.zip
Please have a look at post viewtopic.php?f=12&t=15398#p64963

Re: Can't open my recent purchase of Resolume Arena 6

Posted: Thu Dec 21, 2017 18:13
by kim199077
Has the problem been solved?
Just downloaded the latest 6.0.3, still can not open :( :( :( :(

Re: Can't open my recent purchase of Resolume Arena 6

Posted: Thu Dec 21, 2017 18:21
by Zoltán
kim199077 wrote:Has the problem been solved?
Just downloaded the latest 6.0.3, still can not open :( :( :( :(
Apparently not.
But we're also not getting new reports about this.
We'd need to get our hands on a machine with the issue.
If you'd be willing to send us your machine then please contact us directly at mail@resolume.com.

Re: Can't open my recent purchase of Resolume Arena 6

Posted: Wed Jan 10, 2018 16:17
by arctempo
Having the same problem. Appreciate any support.

Also, this same issue is happening on a 2014 MBP and 2017 MBP both running high sierra.
Crash_Report.zip
(23.18 KiB) Downloaded 410 times