Resolume Forum

I recently started having a major issue with Resolume on my PC. I can't upload a clip without the software completely freezing. I didn't start having this problem until I installed a new graphics card, so that probably has something to do with it; I'm just not able to figure out what.

Here's what the issue is step-by-step:

1. Open Resolume
2. I try and drag and drop a clip onto the deck
3. As soon as I drop a clip on the deck, the loading wheel starts turning and nothing happens. When I click anywhere on the software, it completely freezes and I have to close it from the Task Manager

I've already tried moving the config.xml; file from the Resolume folder, and that solved the freezing problem, but now the clip doesn't load at all. The loading wheel turns for a few seconds then it stops and nothing was loaded.

OS and Software Version: Windows 10, Resolume Arena v 5.0.4
Graphics cards: GTX 1080 (this is the new one I just installed; I didn't start having this issue until I put this graphics card in) and GTX 980 TI

File Type: I only use .mov clips, but I tried converting them to .dxv and it still doesn't work.

Any help would be greatly appreciated!

Run DDU before reinstalling the new drivers for the 1080.

Congrats on the new 1080! It's doubtful that a problem with loading clips has to do with your new GPU. Loading a clip happens on the OS and memory level, the GPU is not accessed during this action.

In the log that you sent via mail, I noticed you are trying to load Quicktime files (I can't see the codec, but it's not DXV), and you don't have Quicktime installed. I suggest to install Quicktime and then give it another go.

Also, you can always try to load the example files that come with the software (C:\Program Files (x86)\Resolume Arena 5.x\media\shop). This is a great way to test if the loading problem is file related or not.

Wow it fixed it. something was wrong with QuickTime and I had to delete and then reinstall it. Now all my clips work great. I recently discovered DXV and I'm going to convert all my files to that but up until now I used .mov files and it worked fine. Anyways thanks for the help!