Page 1 of 1
Resolume has gone berserk.
Posted: Wed May 24, 2017 18:53
by mowgli
Over the last few days I've noticed Resolume becoming laggy and unresponsive but today it has become unusable. I've been trying to debug the issue and basically it appears that after a few clip triggers Resolume starts to incesantly trigger the same clip over and over on its own accord until it crashes. No midi controllers or other software is connected. The latest crash happened on a brand new project in which I loaded 2 dxv encoded clips. After triggering the clips manually about 3 times Resolume went into "mental" mode.
I'm on a mac running the latest Res and Mavericks.
Any pointers welcome as right now resolume is 100% unusable.
Re: Resolume has gone berserk.
Posted: Wed May 24, 2017 18:55
by mowgli
Latest crash: new comp, one clip, instant crash when triggering it.
Re: Resolume has gone berserk.
Posted: Wed May 24, 2017 19:05
by Arvol
Have you emailed the support team?
Re: Resolume has gone berserk.
Posted: Wed May 24, 2017 19:06
by mowgli
yes
Re: Resolume has gone berserk.
Posted: Wed May 24, 2017 20:04
by Oaktown
Have you tried to move the config.xml file?
Re: Resolume has gone berserk.
Posted: Wed May 24, 2017 20:07
by mowgli
where's that and move it to where?
Re: Resolume has gone berserk.
Posted: Wed May 24, 2017 20:21
by Zoltán
osc or midi feedback can cause what you describe.
check your preferences,
or just rename/move your config file, as Oaktown suggested.
Documents/Resolume arena 5/preferences/config.xml
Re: Resolume has gone berserk.
Posted: Wed May 24, 2017 20:23
by mowgli
the thing is that there's absolutely no midi or osc running anywhere. I only have res open and no plugged controllers.
Re: Resolume has gone berserk.
Posted: Wed May 24, 2017 20:25
by mowgli
I've renamed the config file and it "appears" (fingers crossed!) to have fixed the issue. Thanks
Re: Resolume has gone berserk.
Posted: Wed May 24, 2017 20:29
by Oaktown
If Resolume worked fine before and now it doesn't, this means something has changed and we need to get it back to how it was.
Go to the Resolume folder in (My) Documents. Move the config.xml file, disconnect any external devices and try to start again. This will force Resolume to start with the default comp and preferences. This should bring things back to normal.
If you're still having trouble, please send your log file to
mail@resolume.com
So where do I find these files?
Compositions and config.xml
MAC: /Users/[username]/Documents/Resolume Avenue 4
WIN: C:/Users/[username]My Documents/Resolume Avenue 4
Log files:
MAC: /Users/[username]/Library/Logs/
WIN: C:/Users/[username]/AppData/Roaming/Resolume