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Video/Audio unsync AND live capture fail

Posted: Sat Mar 24, 2018 04:26
by victorsham
I have recently installed Resolume 6.0.5 on my Windows 10, I have several 4-5 mins clip in my composition, and a live capture source from a Blackmagic Intensity Pro.

My problem:
1. Live capture suddenly go black and when I restart Resolume, the operating system crash and PC restart
2. Clips and its audio content out of sync (Approx. 200 - 300 ms), when I restart Resolume, it will solve for a while, then problem sometimes re-appear

Have anyone encountered problem like this?
Please help...

Re: Video/Audio unsync AND live capture fail

Posted: Sun Mar 25, 2018 21:16
by chaotica
I have also experienced the A/V sync issue. I've found that upon first start & run the A/V sync will be fine - playing a longer vid with its own audio. Then after a while of playing other loops, audio assets, etc. & going back to replay the first vid, the audio then runs out of sync - which really sucks when the vid is of people talking, or a sync'd backdrop for a dance performance. The only way I've found thus far to mitigate the issue is to select a different audio output in Resolume Audio settings, then go back & reset it to the one I'm using - thereby trying to reset the audio output.
That seems to get things back in sync for a while, but it's not a solution - can't be always changing the audio output interface during a show.

Re: Video/Audio unsync AND live capture fail

Posted: Mon Mar 26, 2018 15:37
by Zoltán
victorsham wrote:1. Live capture suddenly go black and when I restart Resolume, the operating system crash and PC restart
Do you have the latest Desktop video drivers?
victorsham wrote:2. Clips and its audio content out of sync (Approx. 200 - 300 ms), when I restart Resolume, it will solve for a while, then problem sometimes re-appear
chaotica wrote:I have also experienced the A/V sync issue.
We have seen this kind of issue when Resolume outputs to Direct Sound devices.
Selecting the Windows 10 native driver has solved the issue for us, could you try if it would work for you too?

Re: Video/Audio unsync AND live capture fail

Posted: Wed Mar 28, 2018 17:48
by victorsham
Do you have the latest Desktop video drivers?
Yes I have installed the latest Desktop video driver from Blackmagic.
We have seen this kind of issue when Resolume outputs to Direct Sound devices.
Selecting the Windows 10 native driver has solved the issue for us, could you try if it would work for you too?
I am using an interface from Focusrite, also a latest update. May be it has some compatibility problem with Window 10?

Re: Video/Audio unsync AND live capture fail

Posted: Mon Apr 02, 2018 17:04
by Zoltán
victorsham wrote:Yes I have installed the latest Desktop video driver from Blackmagic.
We have 6.0.7 out, please update and check if the issue persists.
If it does, please contact us with your log file using the Feedback tab in Preferences.
Thanks!
victorsham wrote:I am using an interface from Focusrite, also a latest update. May be it has some compatibility problem with Window 10?
Are you using the ASIO driver for the interface?
What is your audio buffer setting?
Does the interface work fine in other applications?