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Resolume crash when Canon Webcam Tool is installed

Posted: Tue Dec 29, 2020 00:30
by astroger
I'm glad I found this program. https://www.tequnique.com/dslrwebcam Very useful!
My old DSLR 550D/T2i can be used as an input source!

If the Canon Webcam Tool is installed the Resolume will not work properly. Resolume crash when I open a new or other composition. And always send crash report when quit.

If I uninstall Canon Webcam Tool, Resolume works flawlessly again.

Any idea or solution?

Re: Resolume crash when Canon Webcam Tool is installed

Posted: Tue Dec 29, 2020 01:36
by Arvol
What drivers does that use? Directshow?

Re: Resolume crash when Canon Webcam Tool is installed

Posted: Tue Dec 29, 2020 12:32
by Zoltán
Could be buggy drivers.

Could you please use the crash reporter dialog that pops up after the crash to submit a crash report?
That way we get lot more detailed information about what went wrong exactly.
Don't forget to fill out your email address, so we know it came from you ;)

Re: Resolume crash when Canon Webcam Tool is installed

Posted: Tue Dec 29, 2020 12:45
by Zoltán
Also why not use the free ones from canon directly?
https://www.canon-europe.com/cameras/eo ... m-utility/

Re: Resolume crash when Canon Webcam Tool is installed

Posted: Tue Dec 29, 2020 12:51
by Empyfree
Zoltán wrote: Tue Dec 29, 2020 12:45 Also why not use the free ones from canon directly?
https://www.canon-europe.com/cameras/eo ... m-utility/
I’ve had to scrape my system clean of these! They killed another app (ZoomOSC). YMMV

Re: Resolume crash when Canon Webcam Tool is installed

Posted: Tue Dec 29, 2020 18:46
by astroger
Arvol wrote: Tue Dec 29, 2020 01:36 What drivers does that use? Directshow?
I dont know :-/

This little tool also installed "Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508

Re: Resolume crash when Canon Webcam Tool is installed

Posted: Tue Dec 29, 2020 19:28
by astroger
Zoltán wrote: Tue Dec 29, 2020 12:45 Also why not use the free ones from canon directly?
https://www.canon-europe.com/cameras/eo ... m-utility/
My Camera (EOS 550D / T2i) is not on compatible list so I have not tried official utility before.
Now I tried it and it works. Hallelujah!!!

I spent € 5 unnecessarily on the unofficial version.

Thanks for the help with solving the problem. :-)

Re: Resolume crash when Canon Webcam Tool is installed

Posted: Wed Dec 30, 2020 12:46
by Zoltán
The official worked for my 40d and 5dmk2 too, they are not listed either.