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Black Screen at start of video, untimely crash
Posted: Tue Apr 13, 2021 13:35
by Loic.C
Hello,
We have serious problem with Resolum Avenue since we did the complete update of our MAC :
->when a video is played, the image output screen is black for a few seconds and only displays the video after this long black screen
Our videos are in h264, is there a way to get around this problem without having to systematically convert them with Alley?
->Since these same updates, it also happens that Resolume crashes without warning when we manipulate the layers ...
Please help us if you have any solutions for us.
Best Regard,
Loic.C
Re: Black Screen at start of video, untimely crash
Posted: Tue Apr 13, 2021 14:02
by Zoltán
Could be a bad file, does it convert fine to DXV with Alley?
Can you please send the crash report with the email filled out, so we know it came from you?
https://resolume.com/support/en/reporti ... rt-a-crash
Thanks!
Re: Black Screen at start of video, untimely crash
Posted: Wed Apr 14, 2021 13:14
by Loic.C
Indeed by converting with Alley there is no longer a black screen problem, but it is restrictive to have to use this converter before broadcasting on the giant screen ....
But in my manipulation to replace the videos on the layers, Avenue crashed twice, I sent you two error reports, by entering the same email address as the one I used to create my account on this forum.
Re: Black Screen at start of video, untimely crash
Posted: Wed Apr 14, 2021 14:33
by Arvol
You will want to use DXV3 for your videos. It is an optimized codec built for video playback.
Re: Black Screen at start of video, untimely crash
Posted: Wed Apr 14, 2021 22:18
by Zoltán
Loic.C wrote: Wed Apr 14, 2021 13:14
But in my manipulation to replace the videos on the layers, Avenue crashed twice, I sent you two error reports, by entering the same email address as the one I used to create my account on this forum.
Hmm, did you fill out the email field?
Can't seem to find your report.
Re: Black Screen at start of video, untimely crash
Posted: Thu Apr 15, 2021 14:00
by Loic.C
Hmm, did you fill out the email field?
Can't seem to find your report.
Yes I filled it I'm sure, I even sent two repports
Re: Black Screen at start of video, untimely crash
Posted: Mon Apr 19, 2021 00:30
by Loic.C
Have you found the message?
We really need help...
Re: Black Screen at start of video, untimely crash
Posted: Mon Apr 19, 2021 07:26
by Zoltán
Nope, didn't get reports with your forum email.
Do you still have issues with the videos converted to DXV?
Re: Black Screen at start of video, untimely crash
Posted: Tue Apr 20, 2021 16:45
by Loic.C
The video codec is not the problem, just by manipulating the layers, changing PNG images etc ... that's enough for the Resolume to crash ....
Re: Black Screen at start of video, untimely crash
Posted: Wed Apr 21, 2021 14:24
by Loic.C
I a made a crash on Resolum again today (it was not very difficult) I returned an error report but I especially took the opportunity to copy paste the error report that my mac OS and Resolum data . They can be viewed here:
Mac OS :
https://drive.google.com/file/d/1zO1FOW ... sp=sharing
Resolume :
https://drive.google.com/file/d/1_zv8Eg ... sp=sharing
I don't know if these elements will be enough for you but we really have to find a solution as soon as possible please !
Thank you !