Resolume Forum

Hello,

Everyday at least once Arena crashes. In Event Viewer I have found an error that says:

=Faulting application name: Arena.exe, version: 7.18.2.29742, time stamp: 0x65575fbb
=Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
=Exception code: 0xc0000409
=Fault offset: 0x0000000000071208
=Faulting process id: 0xc7a8
=Faulting application start time: 0x01da4d5470b5c3bb
=Faulting application path: C:\Program Files\Resolume Arena\Arena.exe
=Faulting module path: C:\Windows\System32\ucrtbase.dll
=Report Id: 14180e02-b40e-4948-a296-87a389fac71f
=Faulting package full name:
=Faulting package-relative application ID:

I have tried to figure out what that dll is but have been unable to find a fix. Has anyone run into this error before or are there some steps to troubleshoot further?

Computer Details:
I9-13900k
64GB Ram
4080
Win11 10.0.19045

Thanks in advance.

The report says a Windows DLL crashed.

Were you able to send the crash report too?
https://resolume.com/support/en/reporti ... rt-a-crash

That way we get lot more detailed information about what went wrong exactly.
Don't forget to fill out your email address, so we know it came from you