Page 1 of 1
changed email since purchase
Posted: Tue Sep 02, 2025 16:28
by KRTW
Life happens...I didn't think I'd be a position to use Resolume again, but here we are. My account is registered to an email address that I no longer have access to, and I'd like to find out what an upgrade would cost. Currently on version 6.1.5 rev68469 - the app is running on my computer. Would like to get into my account again.
Any ideas what I can do?
Thanks.
Re: changed email since purchase
Posted: Tue Sep 02, 2025 18:05
by Zoltán
If you still know your account password, you should be able to log in with your old email. Then use the Edit account to change the email.
Otherwise please contact
mail@resolume.com with your serial and invoice, we should be able to help there
Re: changed email since purchase
Posted: Tue Sep 02, 2025 19:46
by KRTW
Thank you for the reply. All information about my purchase is attached to the old e-mail account, and I cannot remember the password....It's been a while. Where can I find the serial number? It does not show on the about page? I have the program installed and running....