Resolume Forum

I've isolated the issue to the 'nlddmkm' file on the Nvidia driver.

This crash has happened repeatedly on two servers now.

When I update the systems to the latest nvidia drivers, resolume hangs and won't start.

When I update the systems to an old driver 531.68 (april 2023) resolume works but we ...

Update,
I've now reinstalled the system and fully updated Windows. Ensured latest Nvidia and Intel drivers are updated.

I've installed the latest version of Resolume.

I've adjusted these settings in the nvidia control panel:

OpenGL GDI Compatibility: Prefer Compatible
OpenGL Rendering GPU: NVIDIA ...

So I ran analysis on windows processes as resolume starts up and could see there were several threads stuck on waiting. I sent the dump file into chatGPT to make sense of it and it gave me this:

🛠 Resolume Arena Crash/Hang Analysis Summary
Based on the dump analysis, the hang seems to originate ...

Update, it randomly launched up until the UI loading but then immediately crashed before loading anything else. Splash screen still visible. Here is the log from that particular attempt:

**********************************************************
Resolume Arena 7.22.2 42470 built 19 December 2024 ...

Update,

As a test I've just installed Windows 10 home edition rather than LTSC. This isn't a viable solution for me but I thought it made sense to check if it works on a different edition.

Resolume now runs fine. So it would appear I can localise the issue now to the LTSC version.

Update:

Completed fresh installs on windows on both hard drives respectively to see if there was any issue on either one.

I then updated the BIOS and new options became available and was able to enable options in SA configuration.

I also tried both my graphics cards in a different machine ...

Yes but regardless as noted above the integrated graphics have since been activated and upgraded.

I’m now looking at next possible solutions.

Update:

Today I removed my RAM individually and booted. no change.
I physically removed both Nvidia cards and as suspected, the integrated graphics then became available to me. I was then able to complete an update on these drivers. I ran resolume at this point and it repeatedly opened fine without ...

Update: I've gone through my BIOS line by line and there is no option to enable integrated graphics.

I've also ran Memtest86 and my RAM is fine, I thought it could be a RAM issue as there is no pattern to how far Resolume loads before it crashes.

I guess next step is to start removing hardware.

Update: I've completed a fresh install of the system, wiped everything and started again.

Latest Graphics drivers have been installed and latest resolume release.

The issue still persists. Logs are the same as original issue.