Resolume Forum

Thanks for chiming in Cat.

I honestly think this is a factor for there is a serious static electricity effect happening at this venue.

It's all on astro turf, on a roof, and everyone is discharging static electricity when they touch anything metal.

We have been told the electricians have looked ...

Thank you for the continued tips.

However, given this has been tried, and the error still persists, and is having to be dealt with multiple times a week, I don't think that is the core issue.

I have overseen installations that run continuously for weeks and the show file did not ever "decay" or ...

Thanks again Zoltan.

I would classify it as going blank. Just a black screen. Not the "no signal" display either. Just blank.

The USB Capture Source is still present as a clip but it is missing the resolution and is just blank/black. Not sure if that helps classify the issue. See attached image ...

Thank you for the reality check Vejas this is super helpful to know that there are other installations using nearly the same setup and it has been stable.

I am going to confirm with the client about the USB cable compatibility. One thing is that the OEM blue cable that comes with Magewell is USB A ...

Thank for the reply Zoltan.

I can confirm that no cables are being unplugged or re-plugged to trigger this issue. It's all in a server rack and the client never reaches in to change anything. There is also no USB hub in the way it's direct to the computer using the OEM USB C cable.

The only thing ...

Hi Cosmowe,

Thank you for the thoughtful reply. Troubleshooting is the nature of this realm and it's good to know you have had success with these devices in general in the past.

NDI input is definitely something I am considering recommending though it does add a little bit of complexity to the ...

After much troubleshooting the only solution we have been able to find is to manually unplug the Magewell unit, plug it back in, and then rebuild the Resolume file from scratch.

This is of course a lot of friction and for a $500 HDMI capture device and the world's best VJ software we will continue ...

If anyone other than the above bot has anything to add that would be very valuable. Thanks!

We have a permanent installation that makes use of the Magewell USB Capture HDMI 4K Plus with Resolume Avenue to provide live video input from other source devices like a laptop.

The system is using the latest Avenue with the latest Mac OS and is on a Mac Studio with Resolume feeding signal into ...

Hello Menno and thank you for the follow up!

I appreciate the answers and context for some of the questions I posed.

I read you on digging deeper into the read speed on Alley and also the read speed from the 2nd drive.

I will add those to my list for our weekly check in this week and then report ...