MIDI Issues and Crashing with New Machine

[jiberjiber]

Brand new Acer Predator Helios 18 (Model PH18-73-90A6), running Windows 11 25H2.

MIDI devices will not be recognized unless resolume restarts with the device plugged in, and then will only take input but give no output*.

*Asterisk because the above issue was with two separate APC40 MKIIs, a Midi Fighter Twist, and a Midi Fighter 64, but midi output works on a Traktor F1.

With all of the midi devices above....
-If the device is disconnected from the machine, resolume will crash.
-If the device is plugged into the machine while resolume is running, resolume will not detect the device even with a refresh.

Solutions we've attempted....
-Disabling USB power management
-Updating all serial, USB, and audio drivers to a known working version
-Downgrading resolume to known working versions and even 7.0.3
-Powered USB hubs

Lastly, all midi devices are working as intended with Pangolin Beyond so we are thinking its resolume oriented.

Trying to figure out how to attach the log file, or I could just do a huge reply with it :/

[Zoltán]

Zip the log file, then it can be attached.

If you see the crash again, please use the reporter dialog with your email to send the crash data. https://resolume.com/support/en/reporti ... rt-a-crash
Thanks!

Are other applications running which could be using the midi devices?

[jiberjiber]

Attached!

Resolume Arena log.zip

(24.1 KiB) Downloaded 4 times

[jiberjiber]

Also I missed the question regarding other applications....

No there are no other applications that should be utilizing midi ins/outs.