Media manager not working

[Oaktown]

I am working on a show with someone in Paris and we’re exchanging files using the new Dropbox platform. When I try to reconnect clips in Media manager, Resolume hangs and nothing happens.

If instead, I click on the clip to find the missing asset (similar to R5), instead of asking me to find the file, it asks me First to save the comp then I allows me to look for the file but it hangs as well.

I ended up having to reload the show one clip at a time by dropping them in the composition.

This is on a W10 creators edition server.

I tried later on a Mac and got the same issue but repopulating the comp worked in 5.1.4.

[Zoltán]

so you are trying to reconnect files in a R5 composition, opened but not saved in R6, correct?

[Oaktown]

Yes

[Zoltán]

Tried to reloacate a R5 composition and media manager asked me to save though the menu and also clicking the relocate button on the clip.
Media manager found my files with relocate all.

I am working on a show with someone in Paris and we’re exchanging files using the new Dropbox platform.

how is this set up exactly?
Does the dropbox folder exist under a symlink, or do you select it directly?
Does the relocation work with resolume 5 through this dropbox platform?

[Oaktown]

Using Dropbox Smart Sync: https://www.dropbox.com/smartsync and the master folder we’re working with is available locally on all the computers I’m using for this project.

Relocation worked fine on my MBP using Arena 5 but I didn’t have R5 installed in my main server so I wasn’t able to test.

[Zoltán]

I had a look at the dropbox smart sync introduction video, and it looks like, the files only get available locally when you sync them/make them local, but I guess you did that.
Can you relocate the files if you move/copy them out of the dropbox folder?
If so, Is the Dropbox folder containing the files a regular folder?

[francoe]

Oaktown, post your comp or log. I bet this is same issue that ticket #10063.
I've experienced booth things, and guess if issues have same origin.
What dou you think Zoltan?

[Zoltán]

Oaktown, post your comp or log. I bet this is same issue that ticket #10063.
I've experienced booth things, and guess if issues have same origin.
What dou you think Zoltan?

I'm not so sure, in ticket #10063 media manager works fine.
How did media manager hang for you, in what kind of folder?

edit: I tried to recreate this situation between mac and pc, and footage in dropbox. I don't have smartsync, but when I let dropbox sync the files, I have no issues reconnecting a R5 composition in R6. Any clues are welcome.

[Oaktown]

Unfortunately, I won’t have access to that media server for the next week or so as it’s being shipped across the US.

Zoltan, can I share the DRopbox folder with the original R5 comp with you directly so that you can try to replicate the problem in R6?

[francoe]

Zoltan, my think was aside media manager. I just make my bet based on this two common facts:
-comp from 5 loaded on 6
-hang when dealing with disconected clips

Of course, I don't even know how those processes are carried on.