Novation LaunchControl XL doesn't work if switch USB port

[p4nick]

Whenever I plug my Novation LaunchControl XL into a different USB port it switches on Resolume and the shortcuts stop working. I always have to plug into the same USB port.

Can anyone help me with this?

Windows 10 - Resolume 7.13.0

[Zoltán]

Interesting, I don't have the XL, but I tried with the Launchpad mk2 and for me the shortcuts keep on working when I plug it in to different USB connectors.
Does the name of the controller change in the OS?

[p4nick]

Interesting, I don't have the XL, but I tried with the Launchpad mk2 and for me the shortcuts keep on working when I plug it in to different USB connectors.
Does the name of the controller change in the OS?

the name does not change..only the port. Very strange

[Zoltán]

Hmm,
Could you please send us the Resolume log file via the feedback tab in preferences, after doing such a re-plug where the shortcuts break?
Thanks!

[p4nick]

Hmm,
Could you please send us the Resolume log file via the feedback tab in preferences, after doing such a re-plug where the shortcuts break?
Thanks!

I made 2 LOGs, plugged them into different USB ports. I hope you can help me. Thank you very much.


https://drive.google.com/drive/folders/ ... sp=sharing

[Zoltán]

Does this also happen with your LPMiniMK3 ?

[p4nick]

Does this also happen with your LPMiniMK3 ?

No. Only LaunchControl XL

[Zoltán]

Ok, can you send us a screenshot of the midi preferences after the unplug and re-plug?
I'm curious if it's listed twice or not.

[Bassindaniel]

LaunchControl XL works perfect on my machines.

check User\Factory templates on upper right side of the controller.

I Resolume preferences - MIDI - Try to refresh device and confirm MIDI input is marked.

[Zoltán]

Found a launchControl XL in the office, and made a ticket, so weird.