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Re: Matrox Triplehead2Go Digital SE can't configure
Posted: Thu Nov 26, 2015 21:19
by Oaktown
I would uninstall everything Matrox related reinstall software and drivers, reset the Matrox to factory and update to the most recent firmware. I think when you do that you don't need the DP cable to be connected just the USB cable.
Re: Matrox Triplehead2Go Digital SE can't configure
Posted: Thu Nov 26, 2015 21:45
by turiel
I don't see any way to uninstall the drivers.
I reread the manual and the only mention of my issue is here:
I had ran the System Compatibility tool on this notebook before purchase and ran it again, it says everything is good:
Re: Matrox Triplehead2Go Digital SE can't configure
Posted: Thu Nov 26, 2015 22:58
by Zoltán
laptops have a switch to enable/disable the external display, Fn key + some F key.
have you tried switching that?
Re: Matrox Triplehead2Go Digital SE can't configure
Posted: Thu Nov 26, 2015 23:23
by turiel
Thats just a shortcut button for pressing this in the CP instead:
which opens this:
doesn't really change the red light and lack of wide monitor appearing as option in the list of Displays...
I think I'd want to have the dublicate option selected since this only assumes one projector can be connected, right?
Re: Matrox Triplehead2Go Digital SE can't configure
Posted: Thu Nov 26, 2015 23:58
by Oaktown
You'd want to extend your desktop.
As Ravensc mentioned, there might be a physical switch on your computer to turn that on as well.
Re: Matrox Triplehead2Go Digital SE can't configure
Posted: Fri Nov 27, 2015 02:16
by turiel
there is no physical switch, fn + F4 is what opens the window which I mentioned. you can also access that from the Control Panel. Like I said, that doesnt change the red light and lack of Display in the list.
Re: Matrox Triplehead2Go Digital SE can't configure
Posted: Fri Nov 27, 2015 02:28
by Oaktown
I think it's time you switch over to the Matrox forum/customer support and please let us know what comes out of it.
Re: Matrox Triplehead2Go Digital SE can't configure
Posted: Fri Nov 27, 2015 10:23
by turiel
Okay, thanks for the discussion. Is there really any matrox forum for discussing tripleheads? I checked the support page and only found Q&A or support for other products of theirs.
BTW, when I extend the display, does that mean my desktop on my notebook's display + a separate 3*X * Y resolution second "Display"?
Re: Matrox Triplehead2Go Digital SE can't configure
Posted: Fri Nov 27, 2015 16:49
by Oaktown
Okay, thanks for the discussion. Is there really any matrox forum for discussing tripleheads? I checked the support page and only found Q&A or support for other products of theirs.
http://www.matrox.com/graphics/en/support/contact/
BTW, when I extend the display, does that mean my desktop on my notebook's display + a separate 3*X * Y resolution second "Display"?
Yes.