Blackmagic Ultrastudio Mini Recorder crashes Resolume

[opmeyer]

I cant believe this crash is happening so drastically in Version 7.0.5 rev 67117 28 Nov 2019.

Just dragging the blackmagic Source item onto an empty trigger slot creates a very drastic crash condition within milliseconds.

I sent in a comprehensive crash report which was easy to do because of the automation process. (thumbs Up)

My dedicated system is within spec according to the Resolume spec page. I have the most current Blackmagic drivers installed in Windows 7 (SP1) And the Ultrastudio Mini Recorder works fine in other software including Resolume 5.

I live in Melbourne Australia and the Blackmagic Design offices are around the corner so I checked my facts first with their engineers -> In reply to weather the condition only exists for this product: they said all Ultrastudio products use the same chipset and driver so this is not an isolated issue.

The marketing on the front page of Resolume say Blackmagic support. I needed the 64 bit version working with Blackmagic Ultrastudio for a gig on 27 DEC-31 DEC. This issue is definitely not what I expected for the $$ I spent on the software.

Given this issue has been raised since before the release of Version 7 and the severity of the crash I find it hard to believe that its not noted anywhere. Hopefully I am emailed by the developers with a fix soon otherwise it will be back to Version 5 for the gig and a refund may be in order.

[Zoltán]

Thank you for reporting this crash!
Looks like your Desktop video drivers are too old (2014)

To resolve this, try to get the latest Desktop video driver from the BMD support page.
​​If you also have issues with that, try the 10.11.4 driver version instead.
​Let us know if you still experience issues after that!

[opmeyer]

So yesterdays attempt at updating the driver to 11.4.1 was not because I did not Uninstall the Desktop Video Software first. Rather, I only uninstalled the drivers in Windows Device Manager.

1. I created a Windows Restore Point first.
2.I installed drivers:
11.4.1 - Was not digitally signed. Installed anyway. But there was a problem reported with the hardware.
11.4 Problem reported with Hardware after installation, so Uninstalled Desktop Video, and attempted next Driver
10.9.5 Problem reported with Hardware after installation, so Uninstalled Desktop Video, and attempted next Driver10.5 Successfully executed the source device in Resolume. No Yello exlcamation Windows Device Manager

Frame rate tests: 60 FPS Output
Record Test: Worked for 20+ seconds. More test required for recording with 64 bit version. Hope to record longer clips at 1080P30.