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Pre-release buyers Should get something in return!!

Posted: Fri Mar 06, 2009 19:59
by incuf
I bought Resolume Avenue aronud July 2008. Waiting for its release by end september. Ok, Oct 2nd, almost the same. But.... Beta release, with much less features than previos version! and really unstable. imposeible to work with!
So... I waited for the 2nd realease. another beta!!! much better than the first one, buet again impossible to work with. (at least for me)

March has already began with not even news of a new beta or a Final release.

I won`t ask for a refund, I know I can`t. But something in return wouldn`t hurt!!!

maybe credit to buy footage, or whatever you can think of!!

Something that make me feel less a fool and more a "returning customer".

cheers

IncuF

Re: Pre-release buyers Should get something in return!!

Posted: Fri Mar 06, 2009 21:47
by bart
Hi IncuF, why don,t you send us an email or give us a call when you are this unhappy? You know we are not a big corporation hiding behind "support" teams. If you have an issue then just contact us and we'll work things out.

Re: Pre-release buyers Should get something in return!!

Posted: Sat Mar 07, 2009 23:54
by incuf
Bart.... a gentelman, I woke up with the left foot, made this post, and far from avoid my request, he gave me a straight answer. An a real solution to my problem, and he even wanted to give me more.

Just good things to say about him, and Resolume guys.

Keep up the good work!!
Cheers

IncuF
(A really happy and "returning customer")

Re: Pre-release buyers Should get something in return!!

Posted: Sun Mar 08, 2009 13:10
by bart
Glad we could work things out IncuF ;-) I,m sure many people will be as happy as you very soon.

Re: Pre-release buyers Should get something in return!!

Posted: Mon Mar 09, 2009 10:10
by GeeEs
bart wrote:I,m sure many people will be as happy as you very soon.
:) ;) can't wait .. can't wait...

Re: Pre-release buyers Should get something in return!!

Posted: Thu Mar 12, 2009 18:14
by racher
Hey Bart and Edwin,

I e-mailed you guys earlier this week (mail@resolume.com) about expected release of a more stable beta. Did you guys get that? Sorry to pester, but I'm anxious for a response.

-B

Re: Pre-release buyers Should get something in return!!

Posted: Thu Mar 12, 2009 23:44
by racher
Well, I'm pretty happy now. We will all be happy very soon. :D

-B