Pre-release buyers Should get something in return!!

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incuf
Posts: 68
Joined: Wed Dec 12, 2007 05:32

Pre-release buyers Should get something in return!!

Post by incuf »

I bought Resolume Avenue aronud July 2008. Waiting for its release by end september. Ok, Oct 2nd, almost the same. But.... Beta release, with much less features than previos version! and really unstable. imposeible to work with!
So... I waited for the 2nd realease. another beta!!! much better than the first one, buet again impossible to work with. (at least for me)

March has already began with not even news of a new beta or a Final release.

I won`t ask for a refund, I know I can`t. But something in return wouldn`t hurt!!!

maybe credit to buy footage, or whatever you can think of!!

Something that make me feel less a fool and more a "returning customer".

cheers

IncuF

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bart
Team Resolume
Posts: 2234
Joined: Wed Sep 29, 2004 10:01
Location: Resolume HQ

Re: Pre-release buyers Should get something in return!!

Post by bart »

Hi IncuF, why don,t you send us an email or give us a call when you are this unhappy? You know we are not a big corporation hiding behind "support" teams. If you have an issue then just contact us and we'll work things out.

incuf
Posts: 68
Joined: Wed Dec 12, 2007 05:32

Re: Pre-release buyers Should get something in return!!

Post by incuf »

Bart.... a gentelman, I woke up with the left foot, made this post, and far from avoid my request, he gave me a straight answer. An a real solution to my problem, and he even wanted to give me more.

Just good things to say about him, and Resolume guys.

Keep up the good work!!
Cheers

IncuF
(A really happy and "returning customer")

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bart
Team Resolume
Posts: 2234
Joined: Wed Sep 29, 2004 10:01
Location: Resolume HQ

Re: Pre-release buyers Should get something in return!!

Post by bart »

Glad we could work things out IncuF ;-) I,m sure many people will be as happy as you very soon.

GeeEs
Posts: 256
Joined: Fri Sep 26, 2008 13:26
Location: Netherlands

Re: Pre-release buyers Should get something in return!!

Post by GeeEs »

bart wrote:I,m sure many people will be as happy as you very soon.
:) ;) can't wait .. can't wait...
desktop: Windows 7 home premium 64 bit, MSI 870A-G54, AMD Phenom II X4 955 Black Edition, 4Gb RAM (GVP34GB1600C9DC), NVidia GTX 560
laptop: Windows 7 home premium 32 bit, Core2duo 2Ghz, 4Gb Ram, NVidia 9600m GT

racher
Posts: 19
Joined: Mon Oct 13, 2008 23:46

Re: Pre-release buyers Should get something in return!!

Post by racher »

Hey Bart and Edwin,

I e-mailed you guys earlier this week (mail@resolume.com) about expected release of a more stable beta. Did you guys get that? Sorry to pester, but I'm anxious for a response.

-B

racher
Posts: 19
Joined: Mon Oct 13, 2008 23:46

Re: Pre-release buyers Should get something in return!!

Post by racher »

Well, I'm pretty happy now. We will all be happy very soon. :D

-B

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