Resolume Forum

To this day I am unable to use the 4k capture card. Several resolution updates and nothing works.

To this day I am unable to use the 4k capture card. Several resolution updates and nothing works.

yes
windows 11

[2023-09-17T22:03:15.738-03:00] INFO: Setting composition high quality to: false
[2023-09-17T22:03:15.739-03:00] INFO: Default color format is now: RGBA8
[2023-09-17T22:03:15.741-03:00] INFO: New Composition took: 1.03170 seconds
[2023-09-17T22:03:23.383-03:00] ERROR: Failed initializing DS capture ...

The capture panel appears in the source, but when I enable the card it doesn't work. In other capture software this card works. I would like to know if there is a solution for this capture card to work in resolume. I use the newest version of resolume. The Gamedock Ultra 4k card has no installation ...

Zoltán wrote: Wed Feb 23, 2022 13:10 Fixed in 7.3.3 and newer.
Convert your video to DXV, and that will solve it too.

I paid for version 7.3.2 working, so I want it working. It wasn't for free.

Arvol wrote: Tue Feb 22, 2022 23:14 Why are you not using the latest build that is 7.9?
Maybe share the video so others can help???

I will not pay more for update. Do you think it's right to pay every time to fix errors?

If the version has problems I will not convert more than 8000 files.
The version is in trouble and you know and want to force me to pay for an update and not fix the version.

I want a friendly solution. Because the error is the resolution, not mine.
Forcing the customer who paid dearly to upgrade ...

This version is closing itself when playing a specific video.
To take the doubt I installed previous versions to test, then came the confirmation. This version 7.3.2 is having problems
The same file works without closing the program in versions 7.3.3 to version 7.3.9.
I sent the tests to the ...

I'm using version 7.3 and several days the program after 6 hours of use closes by itself.
I've installed it again, I've installed windows 10 again and nothing ends the error. I've already sent the data via feedback and so far I haven't received any response from resolume support. I need urgent help ...