changed email since purchase

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KRTW
Posts: 2
Joined: Tue Sep 02, 2025 16:20

changed email since purchase

Post by KRTW »

Life happens...I didn't think I'd be a position to use Resolume again, but here we are. My account is registered to an email address that I no longer have access to, and I'd like to find out what an upgrade would cost. Currently on version 6.1.5 rev68469 - the app is running on my computer. Would like to get into my account again.

Any ideas what I can do?

Thanks.

Zoltán
Team Resolume
Posts: 7587
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: changed email since purchase

Post by Zoltán »

If you still know your account password, you should be able to log in with your old email. Then use the Edit account to change the email.

Otherwise please contact mail@resolume.com with your serial and invoice, we should be able to help there
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
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KRTW
Posts: 2
Joined: Tue Sep 02, 2025 16:20

Re: changed email since purchase

Post by KRTW »

Thank you for the reply. All information about my purchase is attached to the old e-mail account, and I cannot remember the password....It's been a while. Where can I find the serial number? It does not show on the about page? I have the program installed and running....

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