Literally no outputs available, advanced does not open

[Theon]

Hello!
I'm having an issue with Arena 5:


No outputs are available at all! This may or may not have happened after I've transferred all my friend's Arena settings on a flash drive (the entire folder), but I've since deleted it, so I'm not sure whether it's relevant.

edit: Oh, and when I try to open the Advanced window, nothing happens. Any ideas?

edit2: oh, and my monitor configuration is as follows:



edit3: And finally, while I do use a GeForce NVidia Video card (whose drivers are up to date), I've set the multi-display mode with no dice:

edit4: And I opened the log, and it seems the relevant portion is:

Code: Select all

Advanced Screensetup library, Load message: 
Advanced Screensetup library, Error: library failed to load!

edit5: And maybe I should also note that this worked before on this system without hardware or software changes I can think of. I have since tried reinstalling the video drivers as in this post, without any change. Any ideas? I'm quite desperate.

Thanks in advance!

[Joris]

Could you contact us directly with the rest of the log file, please? We'd like to see a bit more about the OpenGL version you are running.

[Theon]

Hi, I'm not sure what you mean directly, but in any case, the whole log is here:

http://pastebin.com/8Y4LWpWd

[Joris]

Cool, thanks.

First let's get you updated to 5.0.4. Then please contact us directly at mail@resolume.com, or via the feedback tab of the preferences, including the new log file.

[Theon]

Hi!

Sorry for not getting in touch, I was fighting my e-mail. In any case, upgrading to 5.0.4 fixed the issue - but so did (apparently?) installing the Windows 8.1 media update!

Do you still want the log for debugging purposes?

[Joris]

Happy to hear you found a solution! I think the Media Update tip might be very valuable to other users.