Arena 6 DMX clip select stops functioning

[shawn.poellet]

I am having an issue with triggering a clip from dmx. It seems to work for a little bit but it will then stop working. I also noticed that if the dmx signal attempts to trigger a clip that doesn't exist the same thing happens and I will be unable to trigger any more clips via dmx. The other DMX controlled parameters will still work but the clip select wont. I am running Arena 6.0.1

Do you have any ideas on how to fix this?

[Zoltán]

Could you please describe how you mapped DMX exactly, so we can recreate this issue?
And/or attach your DMX preset(zipped).
Thanks!

[shawn.poellet]

I have attached the DMX Preset.

I mapped the "Connect Specific Clip" parameter to a DMX address, in this case layer 1 used address 35. When I send the value from my light board the clip does not always trigger. Also if I trigger a clip that doesn't exist I would expect that layer to stop playing the currently active clip, however this does not happen. Using the DMX monitor in the Resolume preferences I can watch the DMX values changing as I expect them to, but the changes are not reflected on the layer. Other parameters that I have mapped seem to work fine.

Thanks,
Shawn

[shawn.poellet]

I will also mention that I am running on Mac, I will try on PC soon and see if I have the issue there as well.

Update: This also is an issue on PC

[shawn.poellet]

I will add that it doesn't completely stop functioning, but it is very random as to when it works.

[drazkers]

I've run into this. If you use the value of a channel to choose along a layer and jump around it sometimes doesn't work. Was told it's a ticket right now I believe. Normally if you count up its fine it's just when you go back to a lower value it doesn't work until the dmx value goes up and then goes jumps back again.

[Zoltán]

Looking at your DMX map this will be the same issue as Drazkers describes, and we indeed have a ticket for this, and we are working on it.

[shawn.poellet]

Thank you for the help. I will find a work around or revert to version 5 until this issue is patched. I look forward to seeing this in an update.

[Kenneth Tangen]

Hi.

Adding nothing to the thread, other than that I do also have this problem with R6.

Will my R6 key work on an R5 install?

Kenneth.

[drazkers]

Hi.

Adding nothing to the thread, other than that I do also have this problem with R6.

Will my R6 key work on an R5 install?

Kenneth.

I do not believe so.

The dmx function works if your using a cue stack that slowly counts up. So if your going through a show it does work. Its just when you jump baack in the cue stack or fixture value. I don't know if that info helps.