A6 and Blackmagic Intensity Pro 4k fail, blank input

[mogul audio]

Hello again

We still have issues with A6 with Decklink Blackmagic intensity pro 4k HDMI input card. The problem is the same on win 8.1 pro 64 and win 10 pro 64. We're sure the pro 4k is working, its absolutely flawlessly do its job in A5, and in every cast apps like OBS, Wirecast etc..

The problem in A6 is we get total blank input (into A6) from Decklink intensity pro 4k source. The resolution automatically set to the native input resolution (and freq) and cannot be changed. If we try to change its automatically jump back to native immediately.

While its blank in A6, on the cards HDMI output the signal shows up correctly and can be monitored when we drop the source into a layer and loaded into mix, but in A6 its ALWAYS black.

Strangely, in A5 there is 2 different source for this card, exactly like these:
A., BlackMagic Capture Devices -> Intensity Pro 4k 1 (this one works in A5)
B., Directshow Capture Devices -> Decklink Video Capture 1 (this one NOT works in A5 and acts same in A6)

In A6 there is only 1 source appears exactly like this:
Capture Devices -> Decklink Intensity Pro 4K (and this is acts same as B., in A5 = blank input in Arena)


Please, help us to find the solution. This HDMI input is really important for us.

**********************************************************
Resolume Arena 6.0.1 60561
Log started: 30 Nov 2017 8:04:24pm

Logging has started
Initialise JuceResapiApp
Initialise ResApi
INFO: Created TaskManager with 2 threads.
INFO: DECKLINK ARRIVED: 0x0000b1affb35b0 ++++++
INFO: >>>Created decklink device: Intensity Pro 4K -- Intensity Pro 4K
INFO: ---Info main OpenGL renderer---
INFO: Driver Vendor : ATI Technologies Inc.
INFO: Renderer Name: AMD FirePro W600
INFO: Driver Version: 3.2.13479 Compatibility Profile Context FireGL 22.19.161.0
INFO: OpenGL shader language version: 4.50
INFO: Maximum Supported OpenGL version: 3.2
INFO: -------------------------------
Install default PathParser
Create Application Object
Setting up default composition.
Resapi: setCurrentApplication
Init Colour scheme for user interface
Create LookAndFeel
Set LookAndFeel
Set LookAndFeel
Disable screen saver
Print version info
Major Version: 6
Minor Version: 0
Micro Version: 1
Revision: 60561
Id: 1
Revision string: rev60561
Version string with revision: 6.0.1 60561
Version string without revision: 6.0.1
Print application paths
Executable Path: C:\Program Files\Resolume Arena 6
User Documents Path: C:\Users\mogul\Documents\Resolume Arena 6
Default Data Path: C:\Program Files\Resolume Arena 6\default
Common Data Path: C:\ProgramData\Resolume Arena 6
Common Documents Path: C:\Users\Public\Documents\Resolume Arena 6
Preferences Path: C:\Users\mogul\Documents\Resolume Arena 6\Preferences
Media Path: C:\Program Files\Resolume Arena 6\media
Compositions Path: C:\Users\mogul\Documents\Resolume Arena 6\Compositions
Default Presets Path:
User Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets
Video Effects Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Video Effects
Audio Effects Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Audio Effects
Video Sources Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Sources
Audio Plugins Path: C:\Program Files\Resolume Arena 6\plugins\afx
Video Plugins Path: C:\Program Files\Resolume Arena 6\plugins\vfx
Previews Path: C:\Users\mogul\AppData\Local\Resolume Arena 6\previews
Layout Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Interface
Print system info
Operating system: Windows 8.1
OS 64 bit: Yes
CPU vendor: GenuineIntel
CPU speed: 3288MHz
Number of CPUs: 4
Memory size: 8040MB
System language is: hu
Locate preferences directory
Locate settings file
Load Application settings
Install languages
Language test: English
Hello = Hello
Load Swatches into ColorManager
Create ApplicationController
Create AudioEngine
Load AudioEngine settings
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Bitcrusher.dll
Creating VST instance: Bitcrusher
Creating VST instance: Bitcrusher
Initialising VST: Bitcrusher (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Distortion.dll
Creating VST instance: Distortion
Creating VST instance: Distortion
Initialising VST: Distortion (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\EQ-3.dll
Creating VST instance: EQ-3
Creating VST instance: EQ-3
Initialising VST: EQ-3 (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Flanger.dll
Creating VST instance: Flanger
Creating VST instance: Flanger
Initialising VST: Flanger (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\HighPass.dll
Creating VST instance: HighPass
Creating VST instance: HighPass
Initialising VST: HighPass (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\LowPass.dll
Creating VST instance: LowPass
Creating VST instance: LowPass
Initialising VST: LowPass (V1.0.0)
Load SMPTE settings
Setup Effect presets directory
Setup Source presets directory
Create VideoEngine
Load VideoEngine settings
Let VideoEngine scan for plugins
Scanning directory for plugins: C:\Program Files\Resolume Arena 6\plugins\vfx
Scanning directory for plugins: C:\Users\mogul\Documents\Resolume Arena 6\Extra Effects
INFO: Loading plugins took: 0.02612 seconds
Pass Application name to spout
Set thumbnail for capture device sources
Initialize video engine
Register internal renderpasses
Initialize AudioEngine
Opening Windows Audio device: 1 - PL2252MT (AMD High Definition Audio Device)
Opening Windows Audio device: Hangszórók (Blackmagic Intensity Pro 4K Audio)
Opening Windows Audio device: Realtek Digital Output (Realtek High Definition Audio)
Opening Windows Audio device: Vonalbemenet (Blackmagic Intensity Pro 4K Audio)
Opening DirectSound device: Elsődleges hangillesztő
Opening DirectSound device: 1 - PL2252MT (AMD High Definition Audio Device)
Opening DirectSound device: Hangszórók (Blackmagic Intensity Pro 4K Audio)
Opening DirectSound device: Realtek Digital Output (Realtek High Definition Audio)
Opening DirectSound device: Elsődleges hangrögzítő-illesztőprogram
Opening DirectSound device: Vonalbemenet (Blackmagic Intensity Pro 4K Audio)
Opening ASIO device: Blackmagic Audio
Opening Dummy device: Dummy Output Device
Opening Dummy device: Dummy Input Device
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Bitcrusher.dll
Creating VST instance: Bitcrusher
Creating VST instance: Bitcrusher
Initialising VST: Bitcrusher (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Distortion.dll
Creating VST instance: Distortion
Creating VST instance: Distortion
Initialising VST: Distortion (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\EQ-3.dll
Creating VST instance: EQ-3
Creating VST instance: EQ-3
Initialising VST: EQ-3 (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Flanger.dll
Creating VST instance: Flanger
Creating VST instance: Flanger
Initialising VST: Flanger (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\HighPass.dll
Creating VST instance: HighPass
Creating VST instance: HighPass
Initialising VST: HighPass (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\LowPass.dll
Creating VST instance: LowPass
Creating VST instance: LowPass
Initialising VST: LowPass (V1.0.0)
Create Composition
Register Composition with controllers
Create ShortcutManagers
Create ShortcutPresetManager
WARNING: ra::File::scanForChildFiles: Could not scan for child files, 'C:\Users\mogul\Documents\Resolume Arena 6\Shortcuts\activePresets.xml' does not exist as directory.
Create DmxController And Load Settings
Set Fixtures Directory: C:\Users\mogul\Documents\Resolume Arena 6\Fixture Library
Create ScreenSetupDriver
Set ScreenSetup Presets Directory: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Advanced Output
Load ScreenSetup Presets
Create AdvancedScreenSetupWindow
Set ScreenSetup Advanced Preferences file: C:\Users\mogul\Documents\Resolume Arena 6\Preferences\AdvancedOutput.xml
Enumerate displays and position MainWindow on primary device
Init Screen Setup
Register application specific renderpasses and sources
Load video effect presets
Load audio effect presets
Load VideoSources presets
Create MainWindow
Create MainComponent
Install KeyListener
Install MouseListener
Create UI manager
Set set Update Accepted Callback
Attach menu to window
Load auto-saved layout
Show main window
Set fonts
Looking for unicode font
Unicode font found is: Lucida Sans Unicode
Language file font setting: FontToRenderThisLanguageInWin
Language file font base height setting: 0.00
Create HelpController
Load HelpController file
Loading help file, path: C:\Program Files\Resolume Arena 6\docs\help\English.xml
Create OscController
OscController: Install Translation Strategy
Load OscController settings
Create MidiController
Refresh MidiController
Load MidiController settings
Start MidiController
Resapi Frame Cache
Create renderer
Start renderer
INFO: New Composition took: 0.07941 seconds
INFO: Initialise took: 1.70010 seconds
OpenGLCanvas: New context is created
INFO: Changed video mode : (1920x1080) - 1215313456
INFO: Changed video mode : (1920x1080) - 1215313456
INFO: Changed video mode : (720x486) - 1853125475
INFO: Changed video mode : (1920x1080) - 1215313456
INFO: Changed video mode : (1920x1080) - 1215313456
Prepare for shutdown
Force Stop Recording
Composition Prepare for Shutdown
***
Shutdown sequence started
Auto-save layout
Clear menu delegates
Composition Shutdown
Stop renderer
Stop Server if running
Clean up renderer
Save Application and VideoEngine settings
Serialize application model
Serialize video engine
Serialize audio engine
Serialize smpte settings
Create preferences file (config.xml)
Write preferences XML (config.xml)
Save DMX preferences
Saving OSC preferences
Save MIDI preferences
Clean up UI
Context will be deleted: monitor
Save Video Effect Presets
Save Source Presets
Locate preferences directory
Save Swatches of ColorManager
Save Screen Setup Simple Settings
Save shortcuts and presets
Stop output shortcut managers
Clean up LookAndFeel
Clean up HelpController
Clean up Compositon
INFO: Opened DeckLink 'DeckLink_Intensity Pro 4K' as input
Deinitialize AudioEngine
Clean up Audio Engine
Clean up Video Engine
Save DMX settings
Saving OSC settings
Save MIDI settings
Save shortcuts and presets
Clean up LookAndFeel
Clean up HelpController
Clean up RecordingController
Clean up ApplicationController
Clean up DmxController
Clean up FixtureSelection
Clean up OscController

[Zoltán]

Thank you for reporting this.
We're working on it, the issue seems to be with configuring the input connection properly. Somehow video doesn't seem to get enabled in some cases. #10079

[mogul audio]

Thank you for reporting this.
We're working on it, the issue seems to be with configuring the input connection properly. Somehow video doesn't seem to get enabled in some cases. #10079

Thanks in advance. Please let us know when debugging finished.

[Arvol]

Someone was having issues with this card on their MBP.

For a temporary work around, I would think creating a touch designer composition with the intensity pro coming in through an input chop directly. Connected to a NDI output chop, then hang a NDI source come into resolume would work. Since its a local patch, I wouldn't expect more than a 2ms delay.

This is hypothetical, but I feel it would probably work out as a free band aid, until resolume is patched and working.

What's your thoughts on this Zoltan?

[mogul audio]

Someone was having issues with this card on their MBP.

For a temporary work around, I would think creating a touch designer composition with the intensity pro coming in through an input chop directly. Connected to a NDI output chop, then hang a NDI source come into resolume would work. Since its a local patch, I wouldn't expect more than a 2ms delay.

This is hypothetical, but I feel it would probably work out as a free band aid, until resolume is patched and working.

What's your thoughts on this Zoltan?

Yes this is working well with many apps. eg wirecast. Like a virtual webcam. Latency is very important unfortunately.

[drazkers]

Someone was having issues with this card on their MBP.

For a temporary work around, I would think creating a touch designer composition with the intensity pro coming in through an input chop directly. Connected to a NDI output chop, then hang a NDI source come into resolume would work. Since its a local patch, I wouldn't expect more than a 2ms delay.

This is hypothetical, but I feel it would probably work out as a free band aid, until resolume is patched and working.

What's your thoughts on this Zoltan?

You should be using the spout/syphon top. Not ndi, this isn't an efficient way of texture sharing on a single gpu. This way your closer to 0.1 ms latency ontop of the standard capture. Since resolume and touch designer both use the same API.

This should only be used if your gig is very very close. I would email support as well.

[Arvol]

Interesting. So using Spout rather than NDI will give better performance? I didn't know Resolume shared API's with NDI or Spout. So it's just Spout?
Good to know

Thanks

[drazkers]

Interesting. So using Spout rather than NDI will give better performance? I didn't know Resolume shared API's with NDI or Spout. So it's just Spout?
Good to know

Thanks

Sorry I was vague and that isn't what I was getting at. I meant the same capture Framework for black magic devices. You still should be texture sharing on the gpu with spout and Syphon. What advantage do you see with using a network protocol to share textures locally on a single gpu?

Now if it's between separate machines 100% Ndi.

Also sorry OP, Arvol and I get nerd side tracked together a lot.

[mogul audio]

Any news with the Intensity Pro 4k issue? Its still blank. We would like to use it.

[Joris]

What source are you using? Not the resolution, but the actual device you are trying to capture.

We had a report where Mac computers and SkyTV would work in both 5 and 6, but X-Box and Windows computers would only work in 5.