Resolume won't open upon fresh install

[snark77]

Hello!

I'm experiencing this terrible thing where suddenly Resolume refuses to open, with Activity Monitor indicating it's not responding. I've tried trashing it and redownloading and installing it fresh to my machine. Both the latest versions of Arena, Avenue, and some slightly older versions, all to the same result. Icon bounces for a moment, then no response. I have a crash report but am unable to attach a text file or copy and paste it since it's too many characters. How is that normally done here? For now I'll paste just a chunk of it below. Here's my machine:

Operating System: MacOS High Sierra 10.13.4
Model Name: MacBook Pro
Model Identifier: MacBookPro11,3
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP112.0145.B00
SMC Version (system): 2.19f12
Serial Number (system): C02NX0KRG3QP
Hardware UUID: 63E8BD4C-6D90-5D35-A222-E8E3F4286A5E


Date/Time: 2018-05-12 13:39:09 -0400
OS Version: Mac OS X 10.13.4 (Build 17E202)
Architecture: x86_64h
Report Version: 26

Data Source: Stackshots

Command: Arena
Path: /Applications/Resolume Arena 6/Arena.app/Contents/MacOS/Arena
Identifier: com.resolume.arena
Version: 6.0.6 (6.0.6.60749)
Parent: launchd [1]
PID: 647

Event: hang
Duration: 6.10s (process was unresponsive for 172 seconds before sampling)
Steps: 61 (100ms sampling interval)

Hardware model: MacBookPro11,3
Active cpus: 8

Time Awake Since Boot: 480s

Fan speed: 6156 rpm

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------

Heaviest stack for the main thread of the target process:
61 start + 1 (libdyld.dylib + 4117) [0x7fff515e3015]
61 ??? (Arena + 4498879) [0x10da7a5bf]
61 ??? (Arena + 4498980) [0x10da7a624]
61 ??? (Arena + 5481273) [0x10db6a339]
61 ??? (Arena + 4499220) [0x10da7a714]
61 ??? (Arena + 9390050) [0x10df247e2]
61 ??? (Arena + 6275752) [0x10dc2c2a8]
61 ??? (Arena + 1355206) [0x10d77adc6]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
61 ??? (Arena + 871797) [0x10d704d75]
59 ??? (Arena + 871797) [0x10d704d75]
58 ??? (Arena + 871797) [0x10d704d75]
55 ??? (Arena + 871797) [0x10d704d75]
49 ??? (Arena + 871797) [0x10d704d75]
47 ??? (Arena + 871797) [0x10d704d75]
37 ??? (Arena + 871797) [0x10d704d75]
32 ??? (Arena + 871797) [0x10d704d75]
32 ??? (Arena + 871797) [0x10d704d75]
24 ??? (Arena + 871797) [0x10d704d75]
19 ??? (Arena + 871797) [0x10d704d75]
13 ??? (Arena + 871797) [0x10d704d75]
8 ??? (Arena + 871675) [0x10d704cfb]
8 stat$INODE64 + 10 (libsystem_kernel.dylib + 124194) [0x7fff51735522]
*8 hndl_unix_scall64 + 22 (kernel + 133478) [0xffffff8000220966]
*8 unix_syscall64 + 616 (kernel + 6308888) [0xffffff8000804418]
*8 stat64 + 47 (kernel + 2824095) [0xffffff80004b179f]
*4 ??? (kernel + 2821971) [0xffffff80004b0f53]
*4 nameiat + 128 (kernel + 2801248) [0xffffff80004abe60]
*1 bcopy + 22 (kernel + 18446744073709105302) [0xffffff8000193096] (running)


Process: Arena [647]
Path: /Applications/Resolume Arena 6/Arena.app/Contents/MacOS/Arena
Architecture: x86_64
Parent: launchd [1]
UID: 501
Task size: 2078.04 MB (+40.07 MB)
CPU Time: 6.008s (19.9G cycles, 30.2G instructions, 0.66c/i)
Note: Unresponsive for 172 seconds before sampling
Note: 3 idle work queue threads omitted

Thread 0x2274 DispatchQueue 1 Thread name "Juce Message Thread" 61 samples (1-61) priority 46 (base 46) cpu time 5.989s (19.9G cycles, 30.2G instructions, 0.66c/i)
<thread QoS user interactive (requested user interactive), IO tier 0>
61 start + 1 (libdyld.dylib + 4117) [0x7fff515e3015] 1-61
61 ??? (Arena + 4498879) [0x10da7a5bf] 1-61
61 ??? (Arena + 4498980) [0x10da7a624] 1-61
61 ??? (Arena + 5481273) [0x10db6a339] 1-61
61 ??? (Arena + 4499220) [0x10da7a714] 1-61
61 ??? (Arena + 9390050) [0x10df247e2] 1-61
61 ??? (Arena + 6275752) [0x10dc2c2a8] 1-61
61 ??? (Arena + 1355206) [0x10d77adc6] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
61 ??? (Arena + 871797) [0x10d704d75] 1-61
2 ??? (Arena + 871797) [0x10d704d75] 1-2
1 ??? (Arena + 871797) [0x10d704d75] 1
1 ??? (Arena + 871675) [0x10d704cfb] 1
1 stat$INODE64 + 10 (libsystem_kernel.dylib + 124194) [0x7fff51735522] 1
*1 hndl_unix_scall64 + 22 (kernel + 133478) [0xffffff8000220966] 1
*1 unix_syscall64 + 616 (kernel + 6308888) [0xffffff8000804418] 1
*1 stat64 + 47 (kernel + 2824095) [0xffffff80004b179f] 1
*1 ??? (kernel + 2821971) [0xffffff80004b0f53] 1
*1 nameiat + 128 (kernel + 2801248) [0xffffff80004abe60] 1
*1 namei + 2243 (kernel + 2706371) [0xffffff8000494bc3] 1
*1 mac_vnode_check_readlink + 113 (kernel + 7375793) [0xffffff8000908bb1] 1
*1 hook_vnode_check_readlink + 86 (Sandbox + 32717) [0xffffff7f818aafcd] 1
*1 cred_sb_evaluate + 63 (Sandbox + 18002) [0xffffff7f818a7652] 1
*1 sb_evaluate + 234 (Sandbox + 56960) [0xffffff7f818b0e80] 1
*1 eval + 1524 (Sandbox + 59115) [0xffffff7f818b16eb] 1
*1 rootless_protect_device + 44 (Sandbox + 6314) [0xffffff7f818a48aa] 1
*1 vfs_rootvnode + 28 (kernel + 2927692) [0xffffff80004cac4c] (running) 1
1 ??? (Arena + 870888) [0x10d7049e8] 2
1 stat$INODE64 + 10 (libsystem_kernel.dylib + 124194) [0x7fff51735522] 2
*1 hndl_unix_scall64 + 22 (kernel + 133478) [0xffffff8000220966] 2
*1 unix_syscall64 + 616 (kernel + 6308888) [0xffffff8000804418] 2
*1 stat64 + 47 (kernel + 2824095) [0xffffff80004b179f] 2
*1 ??? (kernel + 2821971) [0xffffff80004b0f53] 2
*1 nameiat + 128 (kernel + 2801248) [0xffffff80004abe60] 2
*1 namei + 2243 (kernel + 2706371) [0xffffff8000494bc3] 2
*1 mac_vnode_check_readlink + 113 (kernel + 7375793) [0xffffff8000908bb1] 2
*1 hook_vnode_check_readlink + 86 (Sandbox + 32717) [0xffffff7f818aafcd] 2
*1 cred_sb_evaluate + 63 (Sandbox + 18002) [0xffffff7f818a7652] 2
*1 sb_evaluate + 234 (Sandbox + 56960) [0xffffff7f818b0e80] 2
*1 eval + 8678 (Sandbox + 66269) [0xffffff7f818b32dd] 2
*1 vfs_context_rele + 53 (kernel + 2927285) [0xffffff80004caab5] 2
*1 kauth_cred_unref + 22 (kernel + 5172998) [0xffffff80006eef06] 2
*1 lck_mtx_lock + 69 (kernel + 125029) [0xffffff800021e865] (running) 2
2 ??? (Arena + 871675) [0x10d704cfb] 3-4
2 access + 10 (libsystem_kernel.dylib + 119538) [0x7fff517342f2] 3-4
*2 hndl_unix_scall64 + 22 (kernel + 133478) [0xffffff8000220966] 3-4
*2 unix_syscall64 + 616 (kernel + 6308888) [0xffffff8000804418] 3-4
*2 ??? (kernel + 2821323) [0xffffff80004b0ccb] 3-4
*2 nameiat + 128 (kernel + 2801248) [0xffffff80004abe60] 3-4
*1 namei + 2243 (kernel + 2706371) [0xffffff8000494bc3] 3
*1 mac_vnode_check_readlink + 113 (kernel + 7375793) [0xffffff8000908bb1] 3
*1 hook_vnode_check_readlink + 86 (Sandbox + 32717) [0xffffff7f818aafcd] 3
*1 cred_sb_evaluate + 34 (Sandbox + 17973) [0xffffff7f818a7635] (running) 3
*1 namei + 2607 (kernel + 2706735) [0xffffff8000494d2f] (running) 4
57 ??? (Arena + 871797) [0x10d704d75] 5-61
57 ??? (Arena + 871797) [0x10d704d75] 5-61
1 ??? (Arena + 871675) [0x10d704cfb] 5
1 stat$INODE64 + 10 (libsystem_kernel.dylib + 124194) [0x7fff51735522] 5
*1 hndl_unix_scall64 + 22 (kernel + 133478) [0xffffff8000220966] 5
*1 unix_syscall64 + 616 (kernel + 6308888) [0xffffff8000804418] 5
*1 stat64 + 47 (kernel + 2824095) [0xffffff80004b179f] 5
*1 ??? (kernel + 2821971) [0xffffff80004b0f53] 5
*1 nameiat + 128 (kernel + 2801248) [0xffffff80004abe60] 5
*1 namei + 2146 (kernel + 2706274) [0xffffff8000494b62] 5
*1 lookup + 162 (kernel + 2709250) [0xffffff8000495702] 5
*1 cache_lookup_path + 241 (kernel + 2654961) [0xffffff80004882f1] (running) 5

[Zoltán]

I believe I already replied to your email,
Try renaming the Documents/Resolume Arena 6 folder to see if Resolume can start up with the default settings.
If it can, make sure you fill out and send the crash report with the bug reporter that pops up on start.
It will help us find out what happened.

If it still doesn't start please send us the log file which you can find in /Users/[Username]/Library/logs/Resolume Arena/
Thanks!