Areana 5 Stuck Splash Screen

[JPG]

Arena 5 gets stuck on the Splash Screen.

Nothing has changed on this PC, other than maybe it was not shutdown properly. Only thing I can think of, but I can not confirm this either.

I did recently update Team Viewer on this PC.

LOG:

Code: Select all

**********************************************************
Resolume Arena 5.1.4  rev56521
Log started: 1 Jun 2020 3:33:50pm

Logging has started
Operating system: Windows 7
OS 64 bit: Yes
CPU vendor: GenuineIntel
CPU speed: 3493MHz
Number of CPUs: 4
Memory size: 16323MB
System language is: en
ApplicationPath: C:\Program Files (x86)\Resolume Arena 5.1.4
MediaPath: C:\Program Files (x86)\Resolume Arena 5.1.4\media
CompositionsPath: C:\Users\User\Documents\Resolume Arena 5\compositions
UserPresetsPath: C:\Users\User\Documents\Resolume Arena 5\presets
DefaultPresetsPath: C:\Program Files (x86)\Resolume Arena 5.1.4\default\presets
PreferencesPath: C:\Users\User\Documents\Resolume Arena 5\preferences
UserDataPath: C:\Users\User\AppData\Roaming\Resolume Arena 5
CommonDataPath: C:\ProgramData\Resolume Arena 5
CommonDocumentsPath: C:\Users\Public\Documents\Resolume Arena 5
DefaultDataPath: C:\Program Files (x86)\Resolume Arena 5.1.4\default
UserDocumentsPath: C:\Users\User\Documents\Resolume Arena 5
ApplicationVideoEffectsPath: C:\Program Files (x86)\Resolume Arena 5.1.4\plugins\vfx
ApplicationAudioEffectsPath: C:\Program Files (x86)\Resolume Arena 5.1.4\plugins\afx
Registration valid
Id valid
Serial has not expired
Instantiate midi controller
Instantiate OSC controller
Instantiate DMX controller
Create ApplicationParameterCollection
Create PropertyCollection
Create and initialise composition state object
CompState::init: initialise GlEngineState
GlEngineState::init: start
GlEngineState::init: end
Create application lookups
Create file loader
Start loading application settings
Enumerating DeckLink Devices
Enumerating DirectShow Devices
GlEngineState::init: start
GlEngineState::init: end
Set Language
Hello = Hello
Looking for unicode font
Unicode font is set to - Lucida Sans Unicode
Language file font setting: FontToRenderThisLanguageInWin
Language file font base height setting: 0.00
Instantiate help controller
Load HelpController file
Loading help file, path: C:\Program Files (x86)\Resolume Arena 5.1.4\docs\help\English.xml
Load contextual shortcuts from disk
PropertyCollection, check for user configured keyboard shortcuts
PropertyCollection, midi file path C:\Users\User\Documents\Resolume Arena 5\preferences\KC APC40 INTRIGUE.xml
PropertyCollection, dmx file path C:\Users\User\Documents\Resolume Arena 5\preferences\contextualDmxShortcuts.xml
PropertyCollection, osc file path C:\Users\User\Documents\Resolume Arena 5\preferences\contextualOscShortcuts.xml
Initialize quicktime
Create application controller
Create playback controller
Create audio/video plugin collection
Create composition object
Create video engine
ViewSonic VA2246 SERIES NVIDIA GeForce GTX 980 Ti {541DCD3C-6148-11EA-AEB5-7824AFD9E946
Create audio engine
Load Advanced ScreenSetup Library
Advanced Screensetup library, load dll: C:\Program Files (x86)\Resolume Arena 5.1.4\ScreenSetup.dll
Advanced Screensetup library, Load message: 
Advanced Screensetup library, set Application name and initialise
Setup Interface Advanced Screensetup library

[Zoltán]

Does Resolume start if you rename the Documents/Resolume Arena 5 folder?

[JPG]

Negative.

Still will not start.

I renamed that folder, and then watched the folder get created when I tried to start up Areana.

Same thing though, then gets stuck on Splash Screen.

[Zoltán]

We've seen something similar with old Teamviewer versions, and virtual display apps a few years back.
Can you try uninstalling Teamviewer?
Also make sure Resolume is assigned to run on the Nvidia, and your primary windows display is also running from the nvidia GPU.

[JPG]

It is very odd, because I have been using Teamviewer on the PC for a while now, and it has been flawless.

Right now, because of the situation, I am only allowed to work remotely. I need to use Teamviewer, because of network reasons.

I will Assign Resolume to run ont he Nvidia and also the Primary Display.

Update you ASAP.

[JPG]

I was able to get the software to load.

The issue was, my secondary monitor (LED Wall) was not online.

I know this is beyond basic, but in the past, if the secondary display was not online, the software would load but just have this secondary display as a virtual output.

[Zoltán]

Great to hear you found the culprit!

Resolume switches to virtual indeed when a display is not available. Resolume 5 hasn't been changed for a while, and you said, renaming the Documents folder where the settings are stored didn't help, so this sounds like a driver messing things up. Maybe it's stuck reading display data, and would recover after some time.