Resolume 7.5.0 rev 77960 suddenly wont open

Post your questions here and we'll all try to help.
Post Reply
Maurice
Posts: 5
Joined: Wed Jul 29, 2020 18:37

Resolume 7.5.0 rev 77960 suddenly wont open

Post by Maurice »

Yesterday, after updating Wire, I tried to open Arena 7.5.0 rev 77960 but it did not open and a Crash Report dialog box appeared which I then forwarded to Resolume (see below). Resolume Arena had been opening normally until yesterday since installing earlier this year.

Windows 10 is up to date, are there any suggestions as to what to do next? thanks.


System details are below

PROCESSOR
Intel® Core™ i7-4720HQ CPU @ 2.60GHz
GRAPHICS
NVIDIA GeForce GTX 960M
Intel® HD Graphics 4600
AUDIO
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Realtek High Definition Audio
NETWORKING AND I/O
Kaspersky Security Data Escort Adapter
Realtek PCIe GBE Family Controller
Intel® Dual Band Wireless-AC 7265
Intel® Wireless Bluetooth®
MEMORY
16 GB
STORAGE
SanDisk Ultra USB Device
Samsung SSD 850 EVO 500GB
SOFTWARE
Resolume Arena 7.5.0 rev 77960
Attachments
2021-10-29 (2).png
2021-10-29 (2).png (162.36 KiB) Viewed 4166 times

User avatar
Arvol
Posts: 2893
Joined: Thu Jun 18, 2015 17:36
Location: Oklahoma, USA

Re: Resolume 7.5.0 rev 77960 suddenly wont open

Post by Arvol »

No need to post :)
Just send in that bug splat and include your name and email and someone will get back to you shortly :)
Sorry it's not working, what has changed in your environment? GPU driver update? OS update?
What happens if your add a ".old" to your Resolume documents folder and then re-open Resolume? (resetting your preferences)
Is your Nvidia GPU set to your rendering GPU?
What's with Kaspersky?
Have you tried 7.6.1 (the latest release)?

Zoltán
Team Resolume
Posts: 7538
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Resolume 7.5.0 rev 77960 suddenly wont open

Post by Zoltán »

Updating Wire separately will break the older Resolume 7 version on the machine, because they share libraries.
We're working on making separate versions to be able to work on the same machine.

Please update Wire, Alley, and Arena/Avenue together with the combined installer from our download page.
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

Maurice
Posts: 5
Joined: Wed Jul 29, 2020 18:37

Re: Resolume 7.5.0 rev 77960 suddenly wont open

Post by Maurice »

Many thanks to Arvol and Zoltan for responding to my problem. I have re-installed from Downloads as suggested by Zoltan and all is well again :D ...phew!

Post Reply