Crash on windows store background updater?

[joshuapflugrath]

Hey all!

Using Arena 7.9 with latest nvidia studio drivers, and I keep getting crashes at random times. I've done everything I can think to make sure it's not a specific deck/layer/file, or even time interval on when it happens. The only thing I know for sure is that it only happens when changing decks *sometimes* (and fortunately in non-critical parts of the show )

If it helps - during the crash Arena will still pass blackmagic SDI inputs through to the video processor (thankfully) but the program itself becomes unresponsive. As since I haven't been able to re-create it reliably, and it's only happened during shows, I haven't had time to wait for a crash dialogue, and only have windows events to go by.

To the best of what I can gather it seems to have coincided with microsoft store updater, since that's the only error that occurred during the timeframe of the crash. I'll attach a screenshot of the eventviewer file that I exported to examine at home!

Any ideas would be greatly appreciated!

[Arvol]

What windows version (winver) are you on?
If you remove BMD from the equation (new comp with just DXV clips) does the problem still occur?

[elbundlo]

Hi Josh,
I read your post with interest as I am getting random crashes too - I find it rare that I do a gig without a crash these days, unfortunately.
I use two laptops with windows 11 and find that the update does mess things up somewhat.
I notice or assume that you are using a capture card as you mentioned Blackmagic in your post. Do you still get crashes when not using capture?
I do think that this is a Windows issue and wonder if anyone else is having these problems, or if anyone has similar problems using a Mac.

[Arvol]

I've been rocking Windows 11 for almost a year now and have done at least 20 festivals this summer, not a single crash. I'm interested to know why you are getting so many crashes. Have you been submitting crash logs when they happen?

[elbundlo]

Hi there,
Yes, I have been submitting the crash logs when I can.
Have you been using Resolume with a capture device?
I have been using an intensity shuttle as well as a USB HDMI capture.
The last crash, however, was when I was trying to refresh an APC mini (midi controller), which is a first.
All my clips are DXV.
Both laptops have enough RAM and decent Graphic cards, so hardware is all good.
One thing I have noticed is that it takes a while to save and that Resolume becomes un- responsive while this happens.
Any thoughts welcome!

Cheers,

Paddy

[Zoltán]

Your last crash report is about decklink capture, refreshing the USB bus might have dropped the Shuttle unexpectedly, and that causing a crash.