laptop problems

[udinov]

I bought a laptop but my browser and my laptop screen keeps on blacking out and the people who sold me on Lenovo Concept Store Festival Mall & PC Express & Joneco didn't fix the problem. Is it the laptop or an OS problem? Coz Im not getting a good resolution from their CS people

[cosmowe]

Can you install a screen capture software and screen-record your problems please, so we can see what you are dealing with.


Best wishes
cosmowe

[udinov]

i think this download link could do? https://we.tl/t-rkyLfRmIjz

[cosmowe]

wow, long time that I saw that much bloatware on a computer screen. Definitely a software thing.

Here is my solution:
- Save all your important files onto a stick or a external harddisk
- Follow this tutorial for a clean installation of Windows 11

best wishes
cosmowe

[udinov]

My laptop has been reformatted by the store I bought it but I still experience the blackout browser and screen. They don’t seem to want to replace it with a new laptop. Idk whats the problem and how to fix it i thought it can be fix with reformat so what to do now if thats the case is it as good as trash?

[cosmowe]

If they reinstalled it from the manufacturer image... you are at the same point where you started.

Why dont you try it yourself? The video explains it quite good.


Best wishes
cosmowe