Resolume hanging on startup

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RPWILLIAM
Posts: 26
Joined: Mon Apr 26, 2021 19:23

Resolume hanging on startup

Post by RPWILLIAM »

Hi, my Resolume has become really unstable and I currently cannot get it to load, it hangs on the startup screen.

If the UI does load, it's really laggy and then crashes when I try to close the program. It has been running fine for months but now suddenly will not open properly.

Specs:
Windows 10 LTSC
Intel i7 10700 @ 2.90ghz
16GB RAM
Nvidia GeForce RTX 2080 SUPER
Nvidia GeForce RTX 2080 Ti

Windows is fully updated.
Nvidia drivers are fully updated. I've tried both studio and game variations.
Edit: I also used DDU to fully stripe any residual driver files and tried both again.
Resolume is fully updated.

I have tried the following which all failed:

Run resolume as administrator
Remove preferences folder
manage 3D settings/try to open with either card specifically.
adding --force-opengl in the Path target

I had partial success with:

renaming the preferences and composition folders and relaunching. I managed to get it to fully open this time but the UI was very laggy and it crashed on shutdown.

When I tried this again, I was back to the original issue, so it only partially resolved the issue once.

Looking at the logs of the partial success and failed attempts, it appears that the logs stop when OpenGL starts to be initialised. see below:

Code: Select all

**********************************************************
Resolume Arena 7.13.2 17774 built 23 September 2022
Log started: 2 Dec 2024 1:14:51pm

[2024-12-02T13:14:51.581Z]   INFO: Logging has started
[2024-12-02T13:14:51.584Z]   INFO: Ensuring Nvidia profile correctness
[2024-12-02T13:14:51.825Z]   INFO:     Failed adding application Resolume Arena/Arena.exe to custom nvidia profile, it's probably already present
[2024-12-02T13:14:51.825Z]   INFO: Nvidia profile setup finished successfully
[2024-12-02T13:14:51.849Z]   INFO: Initializing application. Command Line: 
[2024-12-02T13:14:51.849Z]   INFO:     Initialise JuceResapiApp
[2024-12-02T13:14:51.849Z]   INFO:     Initialise ResApi
[2024-12-02T13:14:51.849Z]   INFO:     Initializing Resapi
[2024-12-02T13:14:51.850Z]   INFO:         Created ParamCollection
[2024-12-02T13:14:51.850Z]   INFO:         Created TaskManager with 14 threads.
[2024-12-02T13:14:51.850Z]   INFO:         Created InputController
[2024-12-02T13:14:51.851Z]   INFO:         Created DeviceChangeDetector
[2024-12-02T13:14:51.851Z]   INFO:         Creating VideoFormatManager
[2024-12-02T13:14:51.851Z]   INFO:             Registering basic formats
[2024-12-02T13:14:51.854Z]   INFO:             Registered 4 formats
[2024-12-02T13:14:51.854Z]   INFO:         Created VideoFormatManager
[2024-12-02T13:14:51.862Z]   INFO:         Could not create instance of IDeckLinkDiscovery - DeckLink drivers may not be installed or not up-to-date.
[2024-12-02T13:14:51.865Z]   INFO:         Creating DisplayCollection
[2024-12-02T13:14:51.868Z]   INFO:         Created DisplayCollection
[2024-12-02T13:14:51.868Z]   INFO:     Successfully setup Resapi.
[2024-12-02T13:14:51.868Z]   INFO:     Initializing Resapi graphics
[2024-12-02T13:14:51.868Z]   INFO:         First time OpenGL usage, initializing extensions.
[2024-12-02T13:14:51.869Z]   INFO:         Registering window class.
[2024-12-02T13:14:51.869Z]   INFO:         Successfully registered window class.
[2024-12-02T13:14:52.362Z]   INFO:         Successfully initialized extensions.
[2024-12-02T13:14:52.362Z]   INFO:         This system supports OpenGL version: 4.1.0 NVIDIA 566.14
[2024-12-02T13:14:52.364Z]   INFO:         ---Info main OpenGL renderer---
[2024-12-02T13:14:52.365Z]   INFO:         Driver Vendor : NVIDIA Corporation
[2024-12-02T13:14:52.365Z]   INFO:         Renderer Name: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2
[2024-12-02T13:14:52.365Z]   INFO:         Driver Version: 4.1.0 NVIDIA 566.14
[2024-12-02T13:14:52.365Z]   INFO:         OpenGL shader language version: 4.10 NVIDIA via Cg compiler
[2024-12-02T13:14:52.365Z]   INFO:         Maximum Supported OpenGL version: 4.1
[2024-12-02T13:14:52.365Z]   INFO:         -------------------------------
[2024-12-02T13:14:52.365Z]   INFO:         Initializing GPUMonitor
[2024-12-02T13:14:52.365Z]   INFO:         Successfully initialized GPUMonitor, using NVX strategy.
[2024-12-02T13:14:52.365Z]   INFO:         Initializing renderer.
[2024-12-02T13:14:52.366Z]   INFO:             Initializing TextureManager.
[2024-12-02T13:14:52.369Z]   INFO:             Successfully initialized texture manager.
[2024-12-02T13:14:52.369Z]   INFO:             Loading shaders...
[2024-12-02T13:14:52.387Z]   INFO:             Successfully loaded shaders.
[2024-12-02T13:14:52.401Z]   INFO:         Successfully initialized renderer.
[2024-12-02T13:14:52.412Z]   INFO:         Successfully initialized extensions.
[2024-12-02T13:14:52.412Z]   INFO:         This system supports OpenGL version: 4.1.0 NVIDIA 566.14
[2024-12-02T13:14:52.413Z]   INFO:         Initializing GPUMonitor
[2024-12-02T13:14:52.413Z]   INFO:         Successfully initialized GPUMonitor, using NVX strategy.
[2024-12-02T13:14:52.413Z]   INFO:         Initializing renderer.
[2024-12-02T13:14:52.413Z]   INFO:             Initializing TextureManager.
[2024-12-02T13:14:52.413Z]   INFO:             Successfully initialized texture manager.
[2024-12-02T13:14:52.413Z]   INFO:             Loading shaders...
[2024-12-02T13:14:52.416Z]   INFO:             Successfully loaded shaders.
[2024-12-02T13:14:52.423Z]   INFO:         Successfully initialized renderer.
[2024-12-02T13:14:52.435Z]   INFO:         Successfully initialized extensions.
[2024-12-02T13:14:52.435Z]   INFO:         This system supports OpenGL version: 4.1.0 NVIDIA 566.14
[2024-12-02T13:14:52.435Z]   INFO:         Initializing GPUMonitor
[2024-12-02T13:14:52.435Z]   INFO:         Successfully initialized GPUMonitor, using NVX strategy.
[2024-12-02T13:14:52.435Z]   INFO:         Initializing renderer.
[2024-12-02T13:14:52.435Z]   INFO:             Initializing TextureManager.
[2024-12-02T13:14:52.436Z]   INFO:             Successfully initialized texture manager.
[2024-12-02T13:14:52.436Z]   INFO:             Loading shaders...
[2024-12-02T13:14:52.438Z]   INFO:             Successfully loaded shaders.
[2024-12-02T13:14:52.446Z]   INFO:         Successfully initialized renderer.
[2024-12-02T13:14:52.447Z]   INFO:         Initializing GPUMonitor
[2024-12-02T13:14:52.447Z]   INFO:         Successfully initialized GPUMonitor, using NVX strategy.
[2024-12-02T13:14:52.447Z]   INFO:         Determining AutoDetect setting
[2024-12-02T13:14:52.447Z]   INFO:             Immutable Buffers supported: true
[2024-12-02T13:14:52.447Z]   INFO:             GPU Monitoring supported: true
[2024-12-02T13:14:52.447Z]   INFO:         AutoDetect would use DMA transfers
[2024-12-02T13:14:52.448Z]   INFO:         Initializing TextureUploader
[2024-12-02T13:14:52.448Z]   INFO:         Successfully initialized TextureUploader
[2024-12-02T13:14:52.449Z]   INFO:     Successfully initialized Resapi graphics.
[2024-12-02T13:14:52.449Z]   INFO:     Install default PathParser
[2024-12-02T13:14:52.449Z]   INFO:     Enumerate fonts
[2024-12-02T13:14:53.083Z]   INFO:     Find default fonts
[2024-12-02T13:14:53.084Z]   INFO:     Create Application Object
[2024-12-02T13:14:53.084Z]   INFO:     Setting up default composition settings.
[2024-12-02T13:14:53.086Z]   INFO:     Resapi: setCurrentApplication
[2024-12-02T13:14:53.086Z]   INFO:     Disable screen saver
[2024-12-02T13:14:53.086Z]   INFO:     Print version info
[2024-12-02T13:14:53.086Z]   INFO:     Major Version: 7
[2024-12-02T13:14:53.086Z]   INFO:     Minor Version: 13
[2024-12-02T13:14:53.087Z]   INFO:     Micro Version: 2
[2024-12-02T13:14:53.087Z]   INFO:     Revision: 17774
[2024-12-02T13:14:53.087Z]   INFO:     Revision string: rev17774
[2024-12-02T13:14:53.087Z]   INFO:     Version string with revision: 7.13.2 17774
[2024-12-02T13:14:53.087Z]   INFO:     Version string without revision: 7.13.2
[2024-12-02T13:14:53.087Z]   INFO:     Print application paths
[2024-12-02T13:14:53.087Z]   INFO:     Executable Path: C:\Program Files\Resolume Arena
[2024-12-02T13:14:53.088Z]   INFO:     User Documents Path: C:\Users\####\Documents\Resolume Arena
[2024-12-02T13:14:53.088Z]   INFO:     Default Data Path: C:\Program Files\Resolume Arena\default
[2024-12-02T13:14:53.088Z]   INFO:     Common Data Path: C:\ProgramData\Resolume Arena
[2024-12-02T13:14:53.088Z]   INFO:     Preferences Path: C:\Users\###'\Documents\Resolume Arena\Preferences
[2024-12-02T13:14:53.088Z]   INFO:     Media Path: C:\Program Files\Resolume Arena\media
[2024-12-02T13:14:53.089Z]   INFO:     Compositions Path: C:\Users\####\Documents\Resolume Arena\Compositions
[2024-12-02T13:14:53.089Z]   INFO:     Default Presets Path: 
[2024-12-02T13:14:53.089Z]   INFO:     User Presets Path: C:\Users\####\Documents\Resolume Arena\Presets
[2024-12-02T13:14:53.090Z]   INFO:     Video Effects Presets Path: C:\Users\####\Documents\Resolume Arena\Presets\Video Effects
[2024-12-02T13:14:53.090Z]   INFO:     Audio Effects Presets Path: C:\Users\####\Documents\Resolume Arena\Presets\Audio Effects
[2024-12-02T13:14:53.090Z]   INFO:     Video Sources Presets Path: C:\Users\####\Documents\Resolume Arena\Presets\Sources
[2024-12-02T13:14:53.090Z]   INFO:     Video Mixers Presets Path: C:\Users\####\Documents\Resolume Arena\Presets\Mixers
[2024-12-02T13:14:53.091Z]   INFO:     Audio Plugins Path: C:\Program Files\Resolume Arena\plugins\afx
[2024-12-02T13:14:53.091Z]   INFO:     Video Plugins Path: 
[2024-12-02T13:14:53.091Z]   INFO:     Previews Path: C:\Users\####\AppData\Local\Resolume Arena\previews
[2024-12-02T13:14:53.091Z]   INFO:     Print system info
[2024-12-02T13:14:53.092Z]   INFO:     Operating system: Windows 10
[2024-12-02T13:14:53.092Z]   INFO:     VersionInfo (unreliable): 10.0.17763
[2024-12-02T13:14:53.092Z]   INFO:     OS 64 bit: Yes
[2024-12-02T13:14:53.092Z]   INFO:     CPU vendor: GenuineIntel
[2024-12-02T13:14:53.172Z]   INFO:     CPU speed: 2883MHz
[2024-12-02T13:14:53.173Z]   INFO:     Number of CPUs: 16
[2024-12-02T13:14:53.173Z]   INFO:     Memory size: 16280MB
[2024-12-02T13:14:53.173Z]   INFO:     System language is: en
[2024-12-02T13:14:53.173Z]   INFO:     Locate preferences directory
[2024-12-02T13:14:53.173Z]   INFO:     Locate settings file
[2024-12-02T13:14:53.180Z]   INFO:     Copy Default Effect, Source, Envelope, Color Palette, Layout, Advanced Screensetup Presets if needed
[2024-12-02T13:14:53.220Z]   INFO:     No Default Presets copied!
[2024-12-02T13:14:53.220Z]   INFO:     Load Application settings
[2024-12-02T13:14:53.220Z]   INFO:     Install languages
[2024-12-02T13:14:53.231Z]   INFO:     Get Typeface specified by language and set for LookAndFeel 
[2024-12-02T13:14:53.232Z]   INFO:     NotoSansRegular_ttf resource size in bytes : 313144
[2024-12-02T13:14:53.232Z]   INFO:     NotoSansBold_ttf resource size in bytes : 313792
[2024-12-02T13:14:53.233Z]   INFO:     NotoMonoRegular_ttf resource size in bytes : 107848
[2024-12-02T13:14:53.234Z]   INFO:     createSystemTypefaceFor for typeFaceData.regular succesful : Noto Sans Regular
[2024-12-02T13:14:53.235Z]   INFO:     createSystemTypefaceFor for typeFaceData.bold succesful : Noto Sans Bold
[2024-12-02T13:14:53.235Z]   INFO:     createSystemTypefaceFor for typeFaceData.mono succesful : Noto Mono
[2024-12-02T13:14:53.235Z]   INFO:     Init Colour scheme for user interface
[2024-12-02T13:14:53.235Z]   INFO:     Create LookAndFeel
[2024-12-02T13:14:53.236Z]   INFO:     Set LookAndFeel
[2024-12-02T13:14:53.236Z]   INFO:     Create InputReceiver
[2024-12-02T13:14:53.237Z]   INFO:     Create ApplicationController
[2024-12-02T13:14:53.239Z]   INFO:     Creating NDIVideoServerManager
[2024-12-02T13:14:53.239Z]   INFO:         Initializing NDI library
[2024-12-02T13:14:53.395Z]   INFO:         Successfully initialized NDI library
[2024-12-02T13:14:53.399Z]   INFO:     Created NDIVideoServerManager
[2024-12-02T13:14:53.404Z]   INFO:     Load HelpController file
[2024-12-02T13:14:53.415Z]   INFO:     Update Composition List
[2024-12-02T13:14:53.424Z]   INFO:     Enumerating Compositions took: 0.00875 seconds
[2024-12-02T13:14:53.424Z]   INFO:     Initializing OSC
[2024-12-02T13:14:53.464Z]   INFO:     Create MidiController
[2024-12-02T13:14:53.464Z]   INFO:     User compiled patches not found in location: C:\Users\Public\Documents\Resolume Wire\Patches
[2024-12-02T13:14:53.569Z]   INFO:     Libwire API version: 6
[2024-12-02T13:14:53.570Z]   INFO:     Expected API version: 6
[2024-12-02T13:14:54.521Z]   INFO:     Install Video Source Preset preprocessor
[2024-12-02T13:14:54.521Z]   INFO:     Install Video Effect Preset preprocessor
[2024-12-02T13:14:54.521Z]   INFO:     Install Animation Preset preprocessor
[2024-12-02T13:14:54.521Z]   INFO:     Loading Animation presets
[2024-12-02T13:14:54.628Z]   INFO:     Load Application Settings
[2024-12-02T13:14:54.628Z]   INFO:     Save Extension List settings
[2024-12-02T13:14:54.632Z]   INFO:     Save Extensions Manager settings
[2024-12-02T13:14:54.636Z]   INFO:     Save Mixers Manager settings
[2024-12-02T13:14:54.640Z]   INFO:     Create AudioEngine
[2024-12-02T13:14:54.692Z]   INFO:     Load AudioEngine settings
[2024-12-02T13:14:54.692Z]   INFO:     Load SMPTE settings
[2024-12-02T13:14:54.692Z]   INFO:     Load TCNet network settings
[2024-12-02T13:14:54.692Z]   INFO:     Setup Generator presets directory
[2024-12-02T13:14:54.692Z]   INFO:     Setup Effect presets directory
[2024-12-02T13:14:54.693Z]   INFO:     Setup Mixer presets directory
[2024-12-02T13:14:54.693Z]   INFO:     Enabling NDI support
[2024-12-02T13:14:54.693Z]   INFO:     Setup Source presets directory
[2024-12-02T13:14:54.693Z]   INFO:     Creating VideoSourceManager
[2024-12-02T13:14:54.693Z]   INFO:     Created VideoSourceManager
[2024-12-02T13:14:54.694Z]   INFO:     Register internal renderpasses
[2024-12-02T13:14:55.617Z]   INFO:     Register application specific renderpasses and sources
[2024-12-02T13:14:55.617Z]   INFO:     Get Primary Context
[2024-12-02T13:14:55.617Z]   INFO:     Create VideoEngine
[2024-12-02T13:14:55.618Z]   INFO:     ra::RenderPassManager::scanDirectoryForExtensions: scanning directory 'C:\Users\####\Documents\Resolume Arena\Extra Effects'
[2024-12-02T13:14:55.618Z]   INFO:     Done scanning directory, loaded 0 plugin(s) from it.
[2024-12-02T13:14:55.619Z]   INFO:     Load VideoEngine settings
[2024-12-02T13:14:55.620Z]   INFO:     Pass Application name to spout
[2024-12-02T13:14:55.620Z]   INFO:     Set thumbnail for capture device sources
[2024-12-02T13:14:55.620Z]   INFO:     Initialize video engine
[2024-12-02T13:14:55.621Z]   INFO:     Init Wire Runtime

**********************************************************
Resolume Arena 7.13.2 17774 built 23 September 2022
Log started: 2 Dec 2024 1:16:37pm

[2024-12-02T13:16:37.259Z]   INFO: Logging has started
[2024-12-02T13:16:37.261Z]   INFO: Ensuring Nvidia profile correctness
[2024-12-02T13:16:37.485Z]   INFO:     Failed adding application Resolume Arena/Arena.exe to custom nvidia profile, it's probably already present
[2024-12-02T13:16:37.486Z]   INFO: Nvidia profile setup finished successfully
[2024-12-02T13:16:37.503Z]   INFO: Initializing application. Command Line: --force-opengl
[2024-12-02T13:16:37.504Z]   INFO:     Initialise JuceResapiApp
[2024-12-02T13:16:37.504Z]   INFO:     Initialise ResApi
[2024-12-02T13:16:37.504Z]   INFO:     Initializing Resapi
[2024-12-02T13:16:37.504Z]   INFO:         Created ParamCollection
[2024-12-02T13:16:37.504Z]   INFO:         Created TaskManager with 14 threads.
[2024-12-02T13:16:37.505Z]   INFO:         Created InputController
[2024-12-02T13:16:37.505Z]   INFO:         Created DeviceChangeDetector
[2024-12-02T13:16:37.505Z]   INFO:         Creating VideoFormatManager
[2024-12-02T13:16:37.505Z]   INFO:             Registering basic formats
[2024-12-02T13:16:37.505Z]   INFO:             Registered 4 formats
[2024-12-02T13:16:37.506Z]   INFO:         Created VideoFormatManager
[2024-12-02T13:16:37.510Z]   INFO:         Could not create instance of IDeckLinkDiscovery - DeckLink drivers may not be installed or not up-to-date.
[2024-12-02T13:16:37.512Z]   INFO:         Creating DisplayCollection
[2024-12-02T13:16:37.515Z]   INFO:         Created DisplayCollection
[2024-12-02T13:16:37.515Z]   INFO:     Successfully setup Resapi.
[2024-12-02T13:16:37.515Z]   INFO:     Initializing Resapi graphics
[2024-12-02T13:16:37.515Z]   INFO:         First time OpenGL usage, initializing extensions.
[2024-12-02T13:16:37.515Z]   INFO:         Registering window class.
[2024-12-02T13:16:37.515Z]   INFO:         Successfully registered window class.

Any thoughts would be much appreciated.

Cheers
Last edited by RPWILLIAM on Mon Dec 09, 2024 12:38, edited 1 time in total.
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RPWILLIAM
Posts: 26
Joined: Mon Apr 26, 2021 19:23

Re: Resolume hanging on startup

Post by RPWILLIAM »

Update:

I've updated to the new 7.22.0 version but still have the same issues:

Run as administrator: Fail (doesn't progress past first loading element)
Render openGL on 2080TI: Fail (doesn't progress past first loading element)
Render openGL on 2080 SUPER: Fail (progresses to 'initialise wire runtime' and hangs)
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EBMCreative
Posts: 99
Joined: Thu Dec 07, 2023 08:41

Re: Resolume hanging on startup

Post by EBMCreative »

I had an issue recently with my ssd.

I have a raid 1 setup for my system drive. One of the drives started to have a problem which was causing multiple crashes and a very slow and laggy system. After the 1 drive finally gave up and I was notified of the failure I replaced the drive and everything was back to normal.

Just a thought of something to check.
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RPWILLIAM
Posts: 26
Joined: Mon Apr 26, 2021 19:23

Re: Resolume hanging on startup

Post by RPWILLIAM »

Thank you very much for the insight.

As an update I've run scans on both SSD's and their health is 100% with no bad sectors etc.

I'm currently trying different versions of drivers but no luck so far.

Cheers
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RPWILLIAM
Posts: 26
Joined: Mon Apr 26, 2021 19:23

Re: Resolume hanging on startup

Post by RPWILLIAM »

Update:

Updated drivers back to latest versions 566.14 Game variant.

I was reviewing my event viewer on windows and noticed a few times there was an error to do with ID 131 DeviceSetupManager - I followed the details in this post and completed step1 of the solution:

https://answers.microsoft.com/en-us/win ... d9218ae87

Interestingly then,

I completed a restart and then ran Resolume as administrator: Success!
Closed down and reopened normally: Failed.
Reopened as administrator: Failed.
Restarted
Opened as Administrator: Success!
Disabled DMA textures in resolume (read this on another post as a potential solution) and closed
Opened as administrator: Failed (got as far as initialise wire runtime)
Opened as administrator again: Failed (got as far as load startup composition, UI semi-loaded and then crashed. App appeared in apps this time as not responding rather than in background processes)
Restarted
Opened as administrator: Failed...
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RPWILLIAM
Posts: 26
Joined: Mon Apr 26, 2021 19:23

Re: Resolume hanging on startup

Post by RPWILLIAM »

Another update:

I added a flag to the startup target of --force-opengl=4.5

I then opened and resolume opened.
I then closed and reopened several times and it failed thereafter at different stages of startup loading.
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Zoltán
Team Resolume
Posts: 7483
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Resolume hanging on startup

Post by Zoltán »

Did you also update drivers for the integrated GPU?
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu
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RPWILLIAM
Posts: 26
Joined: Mon Apr 26, 2021 19:23

Re: Resolume hanging on startup

Post by RPWILLIAM »

I’ve looked into this and there are no devices in my device manager that are intel and also when I try the intel driver updater tool it discovers no integrated graphics

Update: from what I understand, the integrated graphics are disabled by default if an add-in GFX card is recognized as being present.
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RPWILLIAM
Posts: 26
Joined: Mon Apr 26, 2021 19:23

Re: Resolume hanging on startup

Post by RPWILLIAM »

Update: I've ran some benchmarking tests on my GFX cards to ensure they are firing properly.

I used this: https://benchmark.unigine.com/heaven

FPS: 293
Score: 7383

So looks like the cards are operating as they should.
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Zoltán
Team Resolume
Posts: 7483
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Resolume hanging on startup

Post by Zoltán »

Integrated graphics don't get disabled when you insert another card.

In your first post you write you have Intel i7 10700
that has integrated graphics. (Intel® UHD Graphics 630)
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu
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