Avenue 6 crashes on file dialogs

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andre_b
Posts: 9
Joined: Tue Oct 10, 2017 21:20

Avenue 6 crashes on file dialogs

Post by andre_b »

Hi,

Avenue 6 (beta3 as well as the final release) crashes on opening a file dialog (like Open... a composition or setting the record directory or adding a new FFGL directory in the preferences).
And I can't send an error report because it also crashes when I hit the send button (tried that 10 times or more ...)

MacBook Pro 15' 2014, MacOS 10.10.5


best

Andre

Zoltán
Team Resolume
Posts: 7521
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Avenue 6 crashes on file dialogs

Post by Zoltán »

as in viewtopic.php?f=12&t=15089&p=63560#p63560
So far we haven't been able to recreate the issue, so any clues would be very helpful, along with your crash log.
When you get osx's error report notification, if you click on the notification, you get a dialog opened.
there on the bottom left you see a show details button.
Click it an you get a text display of the error report, which you can copy and paste into a new text file.
You can attach that text file zipped here to a post.
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

knappy
Posts: 53
Joined: Fri Nov 18, 2011 03:17

Re: Avenue 6 crashes on file dialogs

Post by knappy »

I'm getting the same thing on the Final for Arena 6. Chose Composition->Open. As it tries to display the dialog, CRASH. I think the crash report crashes too. OSX 10.10.5 on my end

inzieye
Posts: 64
Joined: Wed Aug 06, 2008 17:55
Location: France

Re: Avenue 6 crashes on file dialogs

Post by inzieye »

+1
Attachments
R6rev60521opendialogcrash.rtf.zip
(24.58 KiB) Downloaded 712 times

Zoltán
Team Resolume
Posts: 7521
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Avenue 6 crashes on file dialogs

Post by Zoltán »

what's your system setup, GPU?
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

inzieye
Posts: 64
Joined: Wed Aug 06, 2008 17:55
Location: France

Re: Avenue 6 crashes on file dialogs

Post by inzieye »

macbook pro Retina 15 inch mid-2014 with OS X 10.10.5
NVIDIA GeForce GT 750M 2048 Mo

Joris
Posts: 5186
Joined: Fri May 22, 2009 11:38

Re: Avenue 6 crashes on file dialogs

Post by Joris »

10.10.5 seems to be a recurrent theme here :)

Zoltán
Team Resolume
Posts: 7521
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Avenue 6 crashes on file dialogs

Post by Zoltán »

Thanks,
what's your user's Documents/Resolume folder's full path?
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

inzieye
Posts: 64
Joined: Wed Aug 06, 2008 17:55
Location: France

Re: Avenue 6 crashes on file dialogs

Post by inzieye »

Macintosh HD/Users/myname/documents/ResolumeArena6

Is it what you need?

Zoltán
Team Resolume
Posts: 7521
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Avenue 6 crashes on file dialogs

Post by Zoltán »

We suspect that this issue may have to do with characters in the path names so we'd need the exact path with the original characters.
Thanks!
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

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