arena 6 win 8.1 pro 4k "Resolume Arena stopped working"

[mogul audio]

Hi everyone!

Latest arena 6.0.1 not starts at all on win 8.1 on the following config.
Not tried on other configs yet. Not tried with 6.0 and beta. Arena 4 & 5 works correctly.

Asus B150 pro graming
i5-6600
Firepro w600
Intensity pro 4k

After clean install, it's immediately drops this message after launch.
"Resolume Arena has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." + option to close.

Any suggestions? (please do not suggest win 10, we need to run res6 on this 8.1 config currently)

Thanks is advance!

[Zoltán]

The log file could show something. Or even better, the crash reporter if it pops up.
The log file is in /Users/yourUser/AppData/roaming/Resolume Arena.
you can attach it to a post zipped.

[mogul audio]

We didn't checked the log yet, but figured out that in the evening the intensity pro 4k causes the crash. Arena working correctly without pro 4k. It's bad news anyway, because reliable hdmi input is one of the most important capability we need.

[mogul audio]

Log checked. If pro 4k enabled, log stops here:

Opening ASIO device: ASIO4ALL v2

When asio driver removed but pro 4k enabled arena 6 starts up normally. If asio is on the system, but pro 4k disabled arena starts up normally also.

Seems arena 6 + pro 4k + asio + win 8.1 not works together.

What do you guys mean about this one?

[Zoltán]

Asio Directx Full Duplex driver has also some issues.
But without a crash log there is not much we can do, if we can't recreate the crash, and we tried.

[mogul audio]

**********************************************************
Resolume Arena 6.0.1 60561
Log started: 28 Nov 2017 12:25:53pm

Logging has started
Initialise JuceResapiApp
Initialise ResApi
INFO: Created TaskManager with 2 threads.
INFO: DECKLINK ARRIVED: 0x0000355944eed0 ++++++
INFO: >>>Created decklink device: Intensity Pro 4K -- Intensity Pro 4K
INFO: ---Info main OpenGL renderer---
INFO: Driver Vendor : ATI Technologies Inc.
INFO: Renderer Name: AMD FirePro W600
INFO: Driver Version: 3.2.13479 Compatibility Profile Context FireGL 22.19.161.0
INFO: OpenGL shader language version: 4.50
INFO: Maximum Supported OpenGL version: 3.2
INFO: -------------------------------
Install default PathParser
Create Application Object
Setting up default composition.
Resapi: setCurrentApplication
Init Colour scheme for user interface
Create LookAndFeel
Set LookAndFeel
Set LookAndFeel
Disable screen saver
Print version info
Major Version: 6
Minor Version: 0
Micro Version: 1
Revision: 60561
Id: 1
Revision string: rev60561
Version string with revision: 6.0.1 60561
Version string without revision: 6.0.1
Print application paths
Executable Path: C:\Program Files\Resolume Arena 6
User Documents Path: C:\Users\mogul\Documents\Resolume Arena 6
Default Data Path: C:\Program Files\Resolume Arena 6\default
Common Data Path: C:\ProgramData\Resolume Arena 6
Common Documents Path: C:\Users\Public\Documents\Resolume Arena 6
Preferences Path: C:\Users\mogul\Documents\Resolume Arena 6\Preferences
Media Path: C:\Program Files\Resolume Arena 6\media
Compositions Path: C:\Users\mogul\Documents\Resolume Arena 6\Compositions
Default Presets Path:
User Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets
Video Effects Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Video Effects
Audio Effects Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Audio Effects
Video Sources Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Sources
Audio Plugins Path: C:\Program Files\Resolume Arena 6\plugins\afx
Video Plugins Path: C:\Program Files\Resolume Arena 6\plugins\vfx
Previews Path: C:\Users\mogul\AppData\Local\Resolume Arena 6\previews
Layout Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Interface
Print system info
Operating system: Windows 8.1
OS 64 bit: Yes
CPU vendor: GenuineIntel
CPU speed: 3242MHz
Number of CPUs: 4
Memory size: 8040MB
System language is: hu
Locate preferences directory
Locate settings file
Load Application settings
Install languages
Language test: English
Hello = Hello
Load Swatches into ColorManager
Create ApplicationController
Create AudioEngine
Load AudioEngine settings
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Bitcrusher.dll
Creating VST instance: Bitcrusher
Creating VST instance: Bitcrusher
Initialising VST: Bitcrusher (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Distortion.dll
Creating VST instance: Distortion
Creating VST instance: Distortion
Initialising VST: Distortion (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\EQ-3.dll
Creating VST instance: EQ-3
Creating VST instance: EQ-3
Initialising VST: EQ-3 (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Flanger.dll
Creating VST instance: Flanger
Creating VST instance: Flanger
Initialising VST: Flanger (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\HighPass.dll
Creating VST instance: HighPass
Creating VST instance: HighPass
Initialising VST: HighPass (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\LowPass.dll
Creating VST instance: LowPass
Creating VST instance: LowPass
Initialising VST: LowPass (V1.0.0)
Load SMPTE settings
Setup Effect presets directory
Setup Source presets directory
Create VideoEngine
Load VideoEngine settings
Let VideoEngine scan for plugins
Scanning directory for plugins: C:\Program Files\Resolume Arena 6\plugins\vfx
Scanning directory for plugins: C:\Users\mogul\Documents\Resolume Arena 6\Extra Effects
INFO: Loading plugins took: 0.16369 seconds
Pass Application name to spout
Set thumbnail for capture device sources
Initialize video engine
Register internal renderpasses
Initialize AudioEngine
Opening Windows Audio device: Hangszórók (Blackmagic Intensity Pro 4K Audio)
Opening Windows Audio device: Realtek Digital Output (Realtek High Definition Audio)
Opening Windows Audio device: Vonalbemenet (Blackmagic Intensity Pro 4K Audio)
Opening DirectSound device: Elsődleges hangillesztő
Opening DirectSound device: Hangszórók (Blackmagic Intensity Pro 4K Audio)
Opening DirectSound device: Realtek Digital Output (Realtek High Definition Audio)
Opening DirectSound device: Elsődleges hangrögzítő-illesztőprogram
Opening DirectSound device: Vonalbemenet (Blackmagic Intensity Pro 4K Audio)
Opening ASIO device: ASIO4ALL v2

[mogul audio]

And here comes a working one, but there is still issues with pro 4k. It gives absolutely blank image.

**********************************************************
Resolume Arena 6.0.1 60561
Log started: 29 Nov 2017 2:56:22pm

Logging has started
Initialise JuceResapiApp
Initialise ResApi
INFO: Created TaskManager with 2 threads.
INFO: DECKLINK ARRIVED: 0x000084ea102cd0 ++++++
INFO: >>>Created decklink device: Intensity Pro 4K -- Intensity Pro 4K
INFO: ---Info main OpenGL renderer---
INFO: Driver Vendor : ATI Technologies Inc.
INFO: Renderer Name: AMD FirePro W600
INFO: Driver Version: 3.2.13479 Compatibility Profile Context FireGL 22.19.161.0
INFO: OpenGL shader language version: 4.50
INFO: Maximum Supported OpenGL version: 3.2
INFO: -------------------------------
Install default PathParser
Create Application Object
Setting up default composition.
Resapi: setCurrentApplication
Init Colour scheme for user interface
Create LookAndFeel
Set LookAndFeel
Set LookAndFeel
Disable screen saver
Print version info
Major Version: 6
Minor Version: 0
Micro Version: 1
Revision: 60561
Id: 1
Revision string: rev60561
Version string with revision: 6.0.1 60561
Version string without revision: 6.0.1
Print application paths
Executable Path: C:\Program Files\Resolume Arena 6
User Documents Path: C:\Users\mogul\Documents\Resolume Arena 6
Default Data Path: C:\Program Files\Resolume Arena 6\default
Common Data Path: C:\ProgramData\Resolume Arena 6
Common Documents Path: C:\Users\Public\Documents\Resolume Arena 6
Preferences Path: C:\Users\mogul\Documents\Resolume Arena 6\Preferences
Media Path: C:\Program Files\Resolume Arena 6\media
Compositions Path: C:\Users\mogul\Documents\Resolume Arena 6\Compositions
Default Presets Path:
User Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets
Video Effects Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Video Effects
Audio Effects Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Audio Effects
Video Sources Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Sources
Audio Plugins Path: C:\Program Files\Resolume Arena 6\plugins\afx
Video Plugins Path: C:\Program Files\Resolume Arena 6\plugins\vfx
Previews Path: C:\Users\mogul\AppData\Local\Resolume Arena 6\previews
Layout Presets Path: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Interface
Print system info
Operating system: Windows 8.1
OS 64 bit: Yes
CPU vendor: GenuineIntel
CPU speed: 3301MHz
Number of CPUs: 4
Memory size: 8040MB
System language is: hu
Locate preferences directory
Locate settings file
Load Application settings
Install languages
Language test: English
Hello = Hello
Load Swatches into ColorManager
Create ApplicationController
Create AudioEngine
Load AudioEngine settings
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Bitcrusher.dll
Creating VST instance: Bitcrusher
Creating VST instance: Bitcrusher
Initialising VST: Bitcrusher (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Distortion.dll
Creating VST instance: Distortion
Creating VST instance: Distortion
Initialising VST: Distortion (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\EQ-3.dll
Creating VST instance: EQ-3
Creating VST instance: EQ-3
Initialising VST: EQ-3 (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Flanger.dll
Creating VST instance: Flanger
Creating VST instance: Flanger
Initialising VST: Flanger (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\HighPass.dll
Creating VST instance: HighPass
Creating VST instance: HighPass
Initialising VST: HighPass (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\LowPass.dll
Creating VST instance: LowPass
Creating VST instance: LowPass
Initialising VST: LowPass (V1.0.0)
Load SMPTE settings
Setup Effect presets directory
Setup Source presets directory
Create VideoEngine
Load VideoEngine settings
Let VideoEngine scan for plugins
Scanning directory for plugins: C:\Program Files\Resolume Arena 6\plugins\vfx
Scanning directory for plugins: C:\Users\mogul\Documents\Resolume Arena 6\Extra Effects
INFO: Loading plugins took: 0.02948 seconds
Pass Application name to spout
Set thumbnail for capture device sources
Initialize video engine
Register internal renderpasses
Initialize AudioEngine
Opening Windows Audio device: Hangszórók (Blackmagic Intensity Pro 4K Audio)
Opening Windows Audio device: Realtek Digital Output (Realtek High Definition Audio)
Opening Windows Audio device: Mikrofon (C922 Pro Stream Webcam)
Opening Windows Audio device: Vonalbemenet (Blackmagic Intensity Pro 4K Audio)
Opening DirectSound device: Elsődleges hangillesztő
Opening DirectSound device: Hangszórók (Blackmagic Intensity Pro 4K Audio)
Opening DirectSound device: Realtek Digital Output (Realtek High Definition Audio)
Opening DirectSound device: Elsődleges hangrögzítő-illesztőprogram
Opening DirectSound device: Mikrofon (C922 Pro Stream Webcam)
Opening DirectSound device: Vonalbemenet (Blackmagic Intensity Pro 4K Audio)
Opening ASIO device: Blackmagic Audio
Opening Dummy device: Dummy Output Device
Opening Dummy device: Dummy Input Device
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Bitcrusher.dll
Creating VST instance: Bitcrusher
Creating VST instance: Bitcrusher
Initialising VST: Bitcrusher (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Distortion.dll
Creating VST instance: Distortion
Creating VST instance: Distortion
Initialising VST: Distortion (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\EQ-3.dll
Creating VST instance: EQ-3
Creating VST instance: EQ-3
Initialising VST: EQ-3 (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\Flanger.dll
Creating VST instance: Flanger
Creating VST instance: Flanger
Initialising VST: Flanger (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\HighPass.dll
Creating VST instance: HighPass
Creating VST instance: HighPass
Initialising VST: HighPass (V1.0.0)
Attempting to load VST: C:\Program Files\Resolume Arena 6\plugins\afx\LowPass.dll
Creating VST instance: LowPass
Creating VST instance: LowPass
Initialising VST: LowPass (V1.0.0)
Create Composition
Register Composition with controllers
Create ShortcutManagers
Create ShortcutPresetManager
WARNING: ra::File::scanForChildFiles: Could not scan for child files, 'C:\Users\mogul\Documents\Resolume Arena 6\Shortcuts\activePresets.xml' does not exist as directory.
Create DmxController And Load Settings
Set Fixtures Directory: C:\Users\mogul\Documents\Resolume Arena 6\Fixture Library
Create ScreenSetupDriver
Set ScreenSetup Presets Directory: C:\Users\mogul\Documents\Resolume Arena 6\Presets\Advanced Output
Load ScreenSetup Presets
Create AdvancedScreenSetupWindow
Set ScreenSetup Advanced Preferences file: C:\Users\mogul\Documents\Resolume Arena 6\Preferences\AdvancedOutput.xml
Enumerate displays and position MainWindow on primary device
Init Screen Setup
Register application specific renderpasses and sources
Load video effect presets
Load audio effect presets
Load VideoSources presets
Create MainWindow
Create MainComponent
Install KeyListener
Install MouseListener
Create UI manager
Set set Update Accepted Callback
Attach menu to window
Load auto-saved layout
Show main window
Set fonts
Looking for unicode font
Unicode font found is: Lucida Sans Unicode
Language file font setting: FontToRenderThisLanguageInWin
Language file font base height setting: 0.00
Create HelpController
Load HelpController file
Loading help file, path: C:\Program Files\Resolume Arena 6\docs\help\English.xml
Create OscController
OscController: Install Translation Strategy
Load OscController settings
Create MidiController
Refresh MidiController
Load MidiController settings
Start MidiController
Resapi Frame Cache
Create renderer
Start renderer
INFO: Reading composition state took: 0.16824 seconds
INFO: Initialise took: 1.87072 seconds
OpenGLCanvas: New context is created
Prepare for shutdown
Force Stop Recording
Composition Prepare for Shutdown
***
Shutdown sequence started
Auto-save layout
Clear menu delegates
Composition Shutdown
Stop renderer
Stop Server if running
Clean up renderer
Save Application and VideoEngine settings
Serialize application model
Serialize video engine
Serialize audio engine
Serialize smpte settings
Create preferences file (config.xml)
Write preferences XML (config.xml)
Save DMX preferences
Saving OSC preferences
Save MIDI preferences
Clean up UI
Context will be deleted: monitor
Save Video Effect Presets
Save Source Presets
Locate preferences directory
Save Swatches of ColorManager
Save Screen Setup Simple Settings
Save shortcuts and presets
Stop output shortcut managers
Clean up LookAndFeel
Clean up HelpController
Clean up Compositon
Deinitialize AudioEngine
Clean up Audio Engine
Clean up Video Engine
Save DMX settings
Saving OSC settings
Save MIDI settings
Save shortcuts and presets
Clean up LookAndFeel
Clean up HelpController
Clean up RecordingController
Clean up ApplicationController
Clean up DmxController
Clean up FixtureSelection
Clean up OscController
Clean up MIDIController
Clean the UI Factory
Clean up Application Object
Shutdown JuceResapiApp
Release ResApi
Shutdown ResApi
Deleting myself