Customer Service Emergency

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TopTeerDesigns
Posts: 3
Joined: Wed Sep 27, 2017 22:58

Customer Service Emergency

Post by TopTeerDesigns »

Guys,
Im pulling my hair out! I need help. I am struggling with Res 6.0.0.4. I need a phone number to a customer service representative or someone who can talk me through this. I am working on a pixel mapping and multiple output project and have run into a dead end. Everytime I go to configure Pixel Mapping via a new Lumiverse,, my composition output goes black and will not come back no matter what i check, Intensity, position, anything. I feel we spend too much money on a product like this and have such a large community of users that there isnt an actually customer service outlet. If anyone has any info that can help, please reach out immediately. THank you.

Zoltán
Team Resolume
Posts: 7535
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Customer Service Emergency

Post by Zoltán »

What kind of machine are you using?
Is your GPU overclocked?
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

Joris
Posts: 5186
Joined: Fri May 22, 2009 11:38

Re: Customer Service Emergency

Post by Joris »


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