"Aborted" file in Alley

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altsu.png
Posts: 2
Joined: Sat Oct 14, 2023 16:15

"Aborted" file in Alley

Post by altsu.png »

Have been converting some MP4 files to MOV via online cloud converter since Alley didn't take those resulting in "aborted" tag next to video in queue window.
But couple of days later even Mov files result in "aborted" in queue window. What could be the problem?
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alley aborted issue.png

Zoltán
Team Resolume
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Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: "Aborted" file in Alley

Post by Zoltán »

If you have enough free space on the disk, could you send us the file you have issues with, to mail@resolume.com?
Thanks!
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
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altsu.png
Posts: 2
Joined: Sat Oct 14, 2023 16:15

Re: "Aborted" file in Alley

Post by altsu.png »

Problem solved!

With assistance from the resolum team I figured out a solution, apparently there were some user restrictions on the folder I have stored the video previously. When I moved video to the download directory and dropped files to Alley from there, there was no problem with converting video :D

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