[Solved] Start up crashes both Arena and Wire

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koctrway@gmail.com
Posts: 2
Joined: Sun Oct 22, 2023 19:15

[Solved] Start up crashes both Arena and Wire

Post by koctrway@gmail.com »

I installed the latest version of Arena, but it crashes when starting up immediately.
It pops a window asking me whether to send the report or not.
Tried to reinstall and open as admin and update the graphic driver to the studio version, but it's still the same.


Arena Logs below:

Code: Select all

Resolume Arena 7.17.3 27437 built 12 September 2023
Log started: 23 Oct 2023 2:09:31am

[2023-10-23T02:09:31.279+08:00]   INFO: Logging has started
[2023-10-23T02:09:31.293+08:00]   INFO: Ensuring Nvidia profile correctness
[2023-10-23T02:09:31.445+08:00]   INFO:     Failed adding application Resolume Arena/Arena.exe to custom nvidia profile, it's probably already present
[2023-10-23T02:09:31.445+08:00]   INFO: Nvidia profile setup finished successfully
[2023-10-23T02:09:31.517+08:00]   INFO: Initializing application. Command Line: 
[2023-10-23T02:09:31.517+08:00]   INFO:     Initialise JuceResapiApp
[2023-10-23T02:09:31.519+08:00]   INFO:     Initialise ResApi
[2023-10-23T02:09:31.522+08:00]   INFO:     Initializing Resapi
[2023-10-23T02:09:31.522+08:00]   INFO:         Created ParamCollection
[2023-10-23T02:09:31.525+08:00]   INFO:         Created TaskManager with 14 threads.
[2023-10-23T02:09:31.525+08:00]   INFO:         Created InputController
[2023-10-23T02:09:31.530+08:00]   INFO:         Created DeviceChangeDetector
[2023-10-23T02:09:31.530+08:00]   INFO:         Creating VideoFormatManager
[2023-10-23T02:09:31.532+08:00]   INFO:             Registering basic formats
[2023-10-23T02:09:31.538+08:00]   INFO:             Registered 4 formats
[2023-10-23T02:09:31.538+08:00]   INFO:         Created VideoFormatManager
[2023-10-23T02:09:31.542+08:00]   INFO:         Could not create instance of IDeckLinkDiscovery - DeckLink drivers may not be installed or not up-to-date.
[2023-10-23T02:09:31.551+08:00]   INFO:         Trying to create DirectShow capture input device for: USB2.0 FHD UVC WebCam (DirectShow_\\?\usb#vid_3277&pid_0018&mi_00#7&ae5a96&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global_USB2.0 FHD UVC WebCam)
[2023-10-23T02:09:31.768+08:00]   INFO:         Creating DisplayCollection
[2023-10-23T02:09:31.773+08:00]   INFO:         Created DisplayCollection
[2023-10-23T02:09:31.773+08:00]   INFO:     Successfully setup Resapi.
[2023-10-23T02:09:31.775+08:00]   INFO:     Initializing Resapi graphics
[2023-10-23T02:09:31.776+08:00]   INFO:         First time OpenGL usage, initializing extensions.
[2023-10-23T02:09:31.778+08:00]   INFO:         Registering window class.
[2023-10-23T02:09:31.779+08:00]   INFO:         Successfully registered window class.
[2023-10-23T02:09:32.724+08:00]   INFO:         Successfully initialized extensions.
[2023-10-23T02:09:32.724+08:00]   INFO:         This system supports OpenGL version: 4.1.0 NVIDIA 537.58
[2023-10-23T02:09:32.730+08:00]   INFO:         ---Info main OpenGL renderer---
[2023-10-23T02:09:32.730+08:00]   INFO:         Driver Vendor : NVIDIA Corporation
[2023-10-23T02:09:32.732+08:00]   INFO:         Renderer Name: NVIDIA GeForce RTX 4050 Laptop GPU/PCIe/SSE2
[2023-10-23T02:09:32.733+08:00]   INFO:         Driver Version: 4.1.0 NVIDIA 537.58
[2023-10-23T02:09:32.734+08:00]   INFO:         OpenGL shader language version: 4.10 NVIDIA via Cg compiler
[2023-10-23T02:09:32.735+08:00]   INFO:         Maximum Supported OpenGL version: 4.1
[2023-10-23T02:09:32.736+08:00]   INFO:         -------------------------------
[2023-10-23T02:09:32.737+08:00]   INFO:         Initializing GPUMonitor
[2023-10-23T02:09:32.738+08:00]   INFO:         Successfully initialized GPUMonitor, using NVX strategy.
[2023-10-23T02:09:32.739+08:00]   INFO:         Initializing renderer.
[2023-10-23T02:09:32.740+08:00]   INFO:             Initializing TextureManager.
[2023-10-23T02:09:32.746+08:00]   INFO:             Successfully initialized texture manager.
[2023-10-23T02:09:32.746+08:00]   INFO:             Loading shaders...
[2023-10-23T02:09:32.759+08:00]   INFO:             Successfully loaded shaders.
[2023-10-23T02:09:32.765+08:00]   INFO:         Successfully initialized renderer.
[2023-10-23T02:09:32.782+08:00]   INFO:         Successfully initialized extensions.
[2023-10-23T02:09:32.782+08:00]   INFO:         This system supports OpenGL version: 4.1.0 NVIDIA 537.58
[2023-10-23T02:09:32.784+08:00]   INFO:         Initializing GPUMonitor
[2023-10-23T02:09:32.785+08:00]   INFO:         Successfully initialized GPUMonitor, using NVX strategy.
[2023-10-23T02:09:32.787+08:00]   INFO:         Initializing renderer.
[2023-10-23T02:09:32.788+08:00]   INFO:             Initializing TextureManager.
[2023-10-23T02:09:32.789+08:00]   INFO:             Successfully initialized texture manager.
[2023-10-23T02:09:32.790+08:00]   INFO:             Loading shaders...
[2023-10-23T02:09:32.795+08:00]   INFO:             Successfully loaded shaders.
[2023-10-23T02:09:32.798+08:00]   INFO:         Successfully initialized renderer.
[2023-10-23T02:09:32.817+08:00]   INFO:         Successfully initialized extensions.
[2023-10-23T02:09:32.817+08:00]   INFO:         This system supports OpenGL version: 4.1.0 NVIDIA 537.58
[2023-10-23T02:09:32.819+08:00]   INFO:         Initializing GPUMonitor
[2023-10-23T02:09:32.821+08:00]   INFO:         Successfully initialized GPUMonitor, using NVX strategy.
[2023-10-23T02:09:32.822+08:00]   INFO:         Initializing renderer.
[2023-10-23T02:09:32.823+08:00]   INFO:             Initializing TextureManager.
[2023-10-23T02:09:32.825+08:00]   INFO:             Successfully initialized texture manager.
[2023-10-23T02:09:32.826+08:00]   INFO:             Loading shaders...
[2023-10-23T02:09:32.830+08:00]   INFO:             Successfully loaded shaders.
[2023-10-23T02:09:32.849+08:00]   INFO:         Successfully initialized renderer.
[2023-10-23T02:09:32.851+08:00]   INFO:         Initializing GPUMonitor
[2023-10-23T02:09:32.852+08:00]   INFO:         Successfully initialized GPUMonitor, using NVX strategy.
[2023-10-23T02:09:32.854+08:00]   INFO:         Determining AutoDetect setting
[2023-10-23T02:09:32.855+08:00]   INFO:             Immutable Buffers supported: true
[2023-10-23T02:09:32.856+08:00]   INFO:             GPU Monitoring supported: true
[2023-10-23T02:09:32.857+08:00]   INFO:         AutoDetect would use DMA transfers
[2023-10-23T02:09:32.859+08:00]   INFO:         Initializing TextureUploader
[2023-10-23T02:09:32.860+08:00]   INFO:         Successfully initialized TextureUploader
[2023-10-23T02:09:32.861+08:00]   INFO:     Successfully initialized Resapi graphics.
[2023-10-23T02:09:32.862+08:00]   INFO:     Install default PathParser
[2023-10-23T02:09:32.864+08:00]   INFO:     Enumerate fonts
[2023-10-23T02:09:33.567+08:00]   INFO:     Find default fonts
[2023-10-23T02:09:33.567+08:00]   INFO:     Create Application Object
[2023-10-23T02:09:33.570+08:00]   INFO:     Setting up default composition settings.
[2023-10-23T02:09:33.572+08:00]   INFO:     Resapi: setCurrentApplication
[2023-10-23T02:09:33.573+08:00]   INFO:     Disable screen saver
[2023-10-23T02:09:33.574+08:00]   INFO:     Print version info
[2023-10-23T02:09:33.575+08:00]   INFO:     Major Version: 7
[2023-10-23T02:09:33.576+08:00]   INFO:     Minor Version: 17
[2023-10-23T02:09:33.578+08:00]   INFO:     Micro Version: 3
[2023-10-23T02:09:33.579+08:00]   INFO:     Revision: 27437
[2023-10-23T02:09:33.580+08:00]   INFO:     Revision string: rev27437
[2023-10-23T02:09:33.581+08:00]   INFO:     Version string with revision: 7.17.3 27437
[2023-10-23T02:09:33.582+08:00]   INFO:     Version string without revision: 7.17.3
[2023-10-23T02:09:33.583+08:00]   INFO:     Print application paths
[2023-10-23T02:09:33.584+08:00]   INFO:     Executable Path: C:\Program Files\Resolume Arena
[2023-10-23T02:09:33.586+08:00]   INFO:     User Documents Path: E:\使用者\Documents\Resolume Arena
[2023-10-23T02:09:33.587+08:00]   INFO:     Default Data Path: C:\Program Files\Resolume Arena\default
[2023-10-23T02:09:33.588+08:00]   INFO:     Common Data Path: C:\ProgramData\Resolume Arena
[2023-10-23T02:09:33.589+08:00]   INFO:     Preferences Path: E:\使用者\Documents\Resolume Arena\Preferences
[2023-10-23T02:09:33.590+08:00]   INFO:     Media Path: C:\Program Files\Resolume Arena\media
[2023-10-23T02:09:33.592+08:00]   INFO:     Compositions Path: E:\使用者\Documents\Resolume Arena\Compositions
[2023-10-23T02:09:33.593+08:00]   INFO:     Default Presets Path: 
[2023-10-23T02:09:33.594+08:00]   INFO:     User Presets Path: E:\使用者\Documents\Resolume Arena\Presets
[2023-10-23T02:09:33.595+08:00]   INFO:     Video Effects Presets Path: E:\使用者\Documents\Resolume Arena\Presets\Video Effects
[2023-10-23T02:09:33.597+08:00]   INFO:     Audio Effects Presets Path: E:\使用者\Documents\Resolume Arena\Presets\Audio Effects
[2023-10-23T02:09:33.598+08:00]   INFO:     Video Sources Presets Path: E:\使用者\Documents\Resolume Arena\Presets\Sources
[2023-10-23T02:09:33.600+08:00]   INFO:     Video Mixers Presets Path: E:\使用者\Documents\Resolume Arena\Presets\Mixers
[2023-10-23T02:09:33.601+08:00]   INFO:     Audio Plugins Path: C:\Program Files\Resolume Arena\plugins\afx
[2023-10-23T02:09:33.602+08:00]   INFO:     Video Plugins Path: 
[2023-10-23T02:09:33.604+08:00]   INFO:     Previews Path: C:\Users\Sho\AppData\Local\Resolume Arena\previews
[2023-10-23T02:09:33.605+08:00]   INFO:     Print system info
[2023-10-23T02:09:33.607+08:00]   INFO:     Operating system: Windows 11
[2023-10-23T02:09:33.608+08:00]   INFO:     VersionInfo (unreliable): 10.0.22621
[2023-10-23T02:09:33.610+08:00]   INFO:     OS 64 bit: Yes
[2023-10-23T02:09:33.611+08:00]   INFO:     CPU vendor: AuthenticAMD
[2023-10-23T02:09:33.694+08:00]   INFO:     CPU speed: 4015MHz
[2023-10-23T02:09:33.694+08:00]   INFO:     Number of CPUs: 16
[2023-10-23T02:09:33.696+08:00]   INFO:     Memory size: 15570MB
[2023-10-23T02:09:33.697+08:00]   INFO:     System language is: zh
[2023-10-23T02:09:33.699+08:00]   INFO:     Locate preferences directory
[2023-10-23T02:09:33.700+08:00]   INFO:     Locate settings file
[2023-10-23T02:09:33.702+08:00]   INFO:     Copy Default Effect, Source, Envelope, Color Palette, Layout, Advanced Screensetup Presets if needed
[2023-10-23T02:09:33.768+08:00]   INFO:     No Default Presets copied!
[2023-10-23T02:09:33.769+08:00]   INFO:     Copy Default Shortcut Presets
[2023-10-23T02:09:33.772+08:00]   INFO:     No Default Shortcuts found!
[2023-10-23T02:09:33.772+08:00]   INFO:     Copying Default fixtures
[2023-10-23T02:09:33.774+08:00]   INFO:     No Default Fixtures found!
[2023-10-23T02:09:33.775+08:00]   INFO:     Load Application settings
[2023-10-23T02:09:33.777+08:00]   INFO:     Install languages
[2023-10-23T02:09:33.786+08:00]   INFO:     Get Typeface specified by language and set for LookAndFeel 
[2023-10-23T02:09:33.786+08:00]   INFO:     NotoSansRegular_ttf resource size in bytes : 313144
[2023-10-23T02:09:33.788+08:00]   INFO:     NotoSansBold_ttf resource size in bytes : 313792
[2023-10-23T02:09:33.789+08:00]   INFO:     NotoMonoRegular_ttf resource size in bytes : 107848
[2023-10-23T02:09:33.791+08:00]   INFO:     createSystemTypefaceFor for typeFaceData.regular succesful : Noto Sans Regular
[2023-10-23T02:09:33.792+08:00]   INFO:     createSystemTypefaceFor for typeFaceData.bold succesful : Noto Sans Bold
[2023-10-23T02:09:33.793+08:00]   INFO:     createSystemTypefaceFor for typeFaceData.mono succesful : Noto Mono
[2023-10-23T02:09:33.794+08:00]   INFO:     Init Colour scheme for user interface
[2023-10-23T02:09:33.795+08:00]   INFO:     Create LookAndFeel
[2023-10-23T02:09:33.797+08:00]   INFO:     Set LookAndFeel
[2023-10-23T02:09:33.797+08:00]   INFO:     Create InputReceiver
[2023-10-23T02:09:33.799+08:00]   INFO:     Create ApplicationController
[2023-10-23T02:09:33.802+08:00]   INFO:     Creating NDIVideoServerManager
[2023-10-23T02:09:33.802+08:00]   INFO:         Initializing NDI library
[2023-10-23T02:09:33.807+08:00]   INFO:         Successfully initialized NDI library
[2023-10-23T02:09:33.815+08:00]   INFO:     Created NDIVideoServerManager
^^^
It crashes at the same place everytime I tried.


And Wire is also poping error message but Alley works fine.

"Oh, no! Wire could not be initialized (¦b¦h¦ì¤¸²Õªº¥Øªº¦r½X­¶¤¤¡A¨S¦³³o­Ó Unicode ¦r¤¸¥i¥H¹ïÀ³¨ìªº¦r¤¸¡C). Please contact mail@resolume.com for further help"

and a few part of logs before crashing

Code: Select all

02:24:32 150 core
02:24:32 150 compatibility
02:24:32 140
02:24:32 130
02:24:32 120
02:24:32 100
02:24:32 
02:24:32 Changed user preference vsync to true
02:24:32 Set VSync: On
02:24:32 Found Display 1
02:24:32 Found Display 2
02:24:32 Constructed video engine
02:24:32 Initialization failed:  b h 줸 ժ  ت  r X     A S   o   Unicode  r   i H     쪺 r   C.
02:24:33 MIDI output device Microsoft GS Wavetable Synth found (Microsoft GS Wavetable Synth)
02:24:37 Removing all input devices
02:24:37 Stopping engines
02:24:37 Unloading Wire runtime
02:24:37 Destructed audio engine
02:24:37 Destructed OSC engine
02:24:38 Destructed video engine
02:24:38 Destructed transport engine
02:24:38 Destructed MIDI engine
02:24:38 Removing all input devices
02:24:38 Stopping engines
Last edited by koctrway@gmail.com on Tue Oct 24, 2023 17:06, edited 1 time in total.

Zoltán
Team Resolume
Posts: 7537
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Start up crashes both Arena and Wire

Post by Zoltán »

Could be the moved docs folder to your E: drive
Or the unicode chars in the path name.
Try 7.15 from the bottom of the download page.
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

koctrway@gmail.com
Posts: 2
Joined: Sun Oct 22, 2023 19:15

Re: Start up crashes both Arena and Wire

Post by koctrway@gmail.com »

I've tried 7.15 version but it's not working.
The problem seems to be fixed after I moved back all the user folders.
and the latest version works well now.
Thank you for helping!

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